SureFlap Microchip Cat Flap

I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.

This is perfect for what I needed it for, it keeps out neighbours/stray cats whilst also giving my cat the freedom to come and go as he pleases, plus no more lost chips that you have to attach to collars!

We've had this installed for over a year and it was a great decision to swap to a microchip flap. No more lost collars and having to pay for new ones. Very reliable once programmed. Easy to fit and the cats use it easily. Quieter than the infra red flaps. Very good product, would definitely upgrade to this.

Three days after installation, I can say this product works well, but the draught-proofing doesn't work. The flap rim does have a fuzzy material on it, presumably intended to seal against draughts, but it doesn't actually reduce the 2 mm gap all around the flap, which makes it very draughty when the wind blows.

I am so impressed! I acquired a Sureflap cat flap when I moved into my house two years ago and it has worked perfectly the whole time. Recently however I was woken at 1am to a cat fight and came downstairs to find a large ginger tom had gotten in and was stuck! Realised the cat flap had broken so following the online troubleshooter on the company website they diagnosed a problem they could resolve with a new part so at 3am on a Tuesday morning I got an automatic notification that they would send it out, which after another notification at 5pm the same afternoon, they did. It arrived the next day and was actually a complete replacement for the inside frame/door/latch. With their clear video tutorials it was easy to switch over and by 6pm on Wednesday it was as good as new and it didn't cost a penny! Efficient, effective and easy!

I first bought the SureFlap cat flap for my old flat, about 3 years ago. Previous to that I had spent a fortune on magnetic and then the petporte cat flaps. One of my cats, who likes to use his paws to open the door got himself stuck in both the magnetic and petporte ones, but never in the Sureflap. It's very well designed - the others led to break ins, but not the Sureflap. When I moved I bought another one for a double glazed door panel and it looks and works brilliantly. Highly recommend!

We were having secret visitors via our old cat flap and my cat was getting distressed, so we bought one of these, and after a few encouraging treats for him to get used to the new flap - it is a bit harder to push then the ordinary type, he was in and out without any problems. it is easy to set up, and definitely stops any unwanted visitors, and now my kitty can call his house and food his own.

At first I wasn't sure as our cat was very reluctant to use it....he's very cautious anyways and I think it freaked him a little when we programmed it as he wondered what was happening Anyway, because he was so reluctant to use it, I did what was suggested in the booklet and took out the batteries so that he could use it as a "normal" cat flap Then after a few days I just slipped the batteries in again whilst he was out and ever since then he has been coming in fine and not suspected a thing!

Other cats than mine cannot come into my house anymore. They used to terrorize my cats, eat my expensive cat food and wee in every corner. Thanks to this flap. This is finished. My cats are happy and so am I!

Had this fitted by a professional and there is a gap around the flap which I can see daylight through. It's only a couple of mm but it means it doesn't have to be particularly windy for there to be a draft. Very disappointing.

This is the best product on the market and the Customer Service is excellent. Have had a few minor probs and they have rectified everyone free of charge. I have a very nervous cat and she is happy to sit by the flap watching outside knowing that a big stray tabby can't get in. I almost think she looks smugly at him sometimes. My other confident one goes in and out all the time but think she likes the reassurance of that click as it locks behind her. I am just about to fit another flap. They are easy to put in too. You won't be disappointed.

Very pleased with this product and extremely easy to install.

Purchased one on 15th Feb 2015. Impressed until the last 2weeks when another cat is getting in ??. New batteries,clean silver strip etc,the 'stray' is still getting in !!. Need your help please,

brought one for the back door and one for the side of the house has my cat broke his leg so was concerned about him jumping fences once his leg had knitted best thing i've ever brought gave me peace of mind my cat's love to come and go as they please

The locking wheel prong broke which enabled any cat to come so the first night I had to sellotape the door shut. I emailed Sureflap that evening & got an automated reply. It didn't stop there cos I got another email the next morning asking me for serial no and address & they were going to send replacement free. Sure enough, the next day I received it in the post. Wow! Never had such good service, excellent. I've been very pleased with cat flap, does exactly what it says on the 'tin.'

Got it 6 months ago. Was easy to install and never failed. Even when my cat has a fight and is chased after by the neighbors cats right behind her, they are instantly blocked outside.Great! It also makes a locking click noise (discrete) that tells me when she comes back into the house too which I like. Don't listen to the bad reviews, of course it happens to be unlucky and get the odd faulty one. I was a bit worried when I read them but I've obviously got a great working one.

We have had our sure flap for about two years. Before that we had a petporte but it just never seemed to work properly. The sure flap works unflinchingly and has done since installation. Our cats trust this one.. I thoroughly recommend sure flap. Also their customer support is nothing short of superb.

This Cat Flap detects his microchip in his neck & the dial is easy to understand. It took our Caesar 24 hrs to get used to it. Disappointed that the extra collars come at an additional cost; it doesn't come in the box! I ordered the additional part to have it fitted in our double glazed door & for a fee of £160 our local glazing company had our glass cut and it fitted within 2 weeks. I should have ordered the one with the auto timer to save getting up to change the dial, but I am happy.

I bought the sureflap for my cars as we were having issues with a neighbours cat coming in the house, only problem now is my cats won't come in the house! All three of them are terrified of the loud nose the cat flap makes when it reads the microchip and unlocks. I'm now having to open the front door to let them in as the won't even go near it. We tried slowly getting the used to the noise by keeping the flap open with the lock on so they could just run through but no luck! So I guess it does work, keeps all cats out. Considering the cost feel I've wasted my money.

This is a very good product but do note the size of the opening. Our cat is medium sized and fits through well but not a lot of room to spare. Following the fitting instruction about placement helps, belly height. We only have the one cat so expect the batteries to last for many months. Very good but not for big cats.

This is the second one I've ordered because the first one couldn't hold the battery charge anymore. So, I've had it since 2008, and now it's 2026, and thanks to their microchips, my three cats can use the cat flap. No other cat can get in or out, even though the latest cat flap allows a cat that might have accidentally followed one of mine inside to leave, but that's never happened. I don't understand the negative reviews—personally, I think it's great.

Works just as described. All the cats got used to the feeders very quickly. All it took was putting their favourite pouch inside and letting them sniff it. They knew it was there, just had to figure out how to get to it. A couple of times they jumped when the lid opened, but their desire for their favourite pouch was stronger. There's no smell of food at all in the flat. I already have 3 feeders for cats on different diets (one tomcat on urinary, another tomcat on no special diet, and two cats on gastrointestinal).

Cat flap in use with 2 cats for 11 years. Scanning the microchips is easy to understand and do, the flap was installed quickly and works reliably. After 11 years, the 4-way lock has worn out and falls out if a cat goes through too quickly. Had a chat with extremely friendly customer service, and now they're sending me a replacement lock free of charge. There really is still quality and service in Germany. Thanks.

We've been looking for days now because the hatch's post-installation programming isn't working when our cat wants to come in 🤢

Now on our third cat flap in five years. At first it works fine, but after about a year and a half it starts draining the batteries. Now I have to replace the batteries every day.

Just doesn't work, plain and simple.

A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat flap door. Problem with no solution!..

The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.