SureFlap Microchip Cat Flap

Pleased with it in general but the problem I have is that they go out ok but as they push with paw, they don’t put head in tunnel to come in n so it’s not registering , they try to by pushing poor but it won’t open

I read a lot of reviews before buying, and was a bit concerned that Rosie, quite a nervous pussy, would be scared by the click. When first installed I taped the flap open without batteries in the flap. When she had used it a few times I set it with the flap down and the catch taped down. Eventually I installed the batteries to activate the microchip reading function. Quite wary at first but after 2 weeks she now uses it without any fear. A quieter catch mechanism would be welcome.

I have had one of these for years and with 2 cats in and out it has worked hard. It is great that other cats can't get in, because our cats need to know they are safe from the local tomcat tearaway. Anyway if bits have worn over the years a quick look at sureflap website gives access to trouble shooting guides and videos. The customer support team get back to you really quickly and help sort it out. I would definitely buy one again.

change from a standard flap to a micro chip flap . neighbours cat would get in and eat all the food. programming realatively easy. batteries only last 4 months of 4 cats in and out 24/7 and when they do fail it jus fails by ticking open and closed ALL the time day and night till they are changed. its loud.... loud enough to wake you up and the door has a gap between the insulation and the tunnel,,, so its draughty but it does work. noisy and draughty sorryp

I bought this recently as we had an 'intruder' in the house a few times which was causing my kitten a lot of distress. Took a few days to get used to it, especially as the flap was smaller than the original flap but after about 4 or 5 days he was using it happily enough. He hasn't quite worked out that other cats can't get in but he is settling down and is less stressed than he was. I just hope he doesn't get too big for the hole as it would mean getting a new glazed panel with a bigger hole.

This does the job well. But there's just one issue. When you lock it, there's no cover you can slide over the door like with some other cat flaps. How is the cat going to know... So you end up with a very confused and distressed puss pawing at a locked door wondering why they can't get out as normal.

Great product but really wish I'd bought the larger one. All 3 of my cats struggle to get through the flap. Currently using with free entry and exit to give them a chance to get used to the tight squeeze. If your cat is over 6kg, I recommend you buy the larger one! Can't fault the delivery service, ordered on the Saturday before a bank holiday and here on the Tuesday. Excellent.

We used to have an ordinary flap at the entrance to a tunnel through house wall, but other cats were coming in. The Sureflap works perfectly except that our cat was totally spooked by the dropping of the latch and the accompanying clicking noise when he was in the middle of the tunnel coming in (and this is the newer quieter model). He made ungainly exits, rear-end first, back onto the patio! So we had to go back to the basics to regain his confidence going through the tunnel. First with a bare tunnel, then the flap with no batteries (no click) and propping the flap open, then the flap closed and finally the batteries back. I put strips of black insulating tape at the bottom of the flap so that he couldn't see the latch dropping either. This did the trick, and now, three weeks after the initial installation he is at last coming in - and the neighbour's cat - who was using it all through this period, is thwarted! Great product and a very helpful help-desk at Sureflap.

Cat flap arrived promptly. Replaced old one with no probs. Have two cats who have used a flap for previous 2 years. One cat got the hang of it straight away; the second is much more nervous and it's taken a month of coaxing to finally get her through - she was scared of the 'click' noise that it makes as it opens. Food was the best bribery. Bit of a hassle to get her to use it but no Toms seem to have visited; so no nasty smells or food guzzled by visitors.

I have had one of these for a year now. We had trouble with feral farm cats getting in and this device stopped them for a while. Our cats love to poke their heads in and make the electric switch click, this runs down the batteries in about 4 months. No big deal. The main problem is the the bottom of the door does not have enough mass to positvely close after each cat passes so, on a windy day it can remain just unlatched. That's enough for Ginger Tom from the farm to dive in and cause havoc. I solved this by putting some sticky backe lead tyre balancing weights on the bottom of the door. Now it closes every time, denying GT his spary fest.

I bought a SureFlap Cat Flap over a year ago and it's been one of my best cat related purchases ever,no collars and tags to lose and no more neighbours cats coming in and eating my cats food or spraying in the house. The only fault I found was that any cat can get out which proved a problem when I had a little kitten who was desperate to get outside to join my other cats but was way too young and hadn't completed his vaccinations.

i have the sureflap and was delighted with it but now the piece of metal which acts as the magnet has gone so the flap blows and bangs with the slightest bit of wind not happy so much now as its been very drafty through this winter

Excellent for keeping neighbouring cats away... Until you lock the flap so your cats can come in but your kitten (and cats) are not allowed out. Ideal for cats being kept in at night but come home at different times. When my male cat of 5 years was suddenly not allowed out when the kitten came along he managed to figure out how to escape! He paws and paws at the flap until the button at the front pushes down, then hooks his claws under the flap and opens it up towards him! Very funny at first as we couldn't work out how he got out. Then I saw him with my own eyes. Still wasn't a problem as only the kitten needed to be inside... Until she learnt from him how to do it! Now have to use full lock which isn't as useful. Batteries really do last about 6mths, I wasn't expecting that. Great product, could do with tweaking- aimed at clever kitties! IF your cat is 5.5kg + would suggest this may be too small. My 6kg cat gets thro it but only just!

The kittens took to using this straight away, it was fairly easy to fit in our wooden door. It would be better if it was a little bit larger now they have grown into cats. They also sit near it when its raining so it clicks because it senses them. On the whole great peace of mind because you know only your cats can enter and they are not locked out if they lose their collar (which is often)and you dont have to keep replacing collar magnets.

We bought this as the ideal solution to stop a local stray Tom from coming in and spraying the house. Managed to get one cat's chip recognised without problem, but the other cat who is of a larger size (7+kg) struggled with it on two counts. Firstly he found it difficult to belly crawl through the smaller inner square aperture of the flap (although the outer tunnel is larger, the inner flap narrows at the bottom to a square), and also his microchip is placed far enough down his upper back that the flap did not register the chip even when his nose was firmly squashed against the flap trying to open it. It was amusing to watch his efforts, but in fairness it was not suitable for big Boy! Zooplus, to their credit, agreed to return and refund without issue.

My 2 new cats had never used a catflap before. One of them is very nervous & we have had problems with intruders coming through the old flap. I was delighted with the concept of Sureflap & thought it would solve all our problems. However after 4 months I am still in training mode. Started off with batteries out & flap taped open & slowly got both to use it just as open hole - they won't push! Have now advanced to batteries in but still taped open. The younger cat is using it, although still jumping at loud click, but the 3 year old just won't go near it and is terrified of click (despite fact she has used open flap in training mode since July). I can't advance to full flap shut mode until I can get her used to this stage. Help - have tried food bribery & persuasion but to no avail. Am out at work all day. Can anyone help? The weather is getting colder & it's drafty!

We've had our Sureflap for around 6 weeks. It works fine and our cats can come and go as they please. However our cat got his paw stuck in the flap recently, which was pretty horrible. He must have put his paw through, changed his mind and then pulled it back. He obviously panicked which made things a lot worse and squashed his paw. When my partner and I tried to free him his paw got squashed more. After much hysterics I managed to hold the catch down from the inside (putting up with lots of biting, srcatching and howling) while my partner pushed the door from the outside.This set our cat free. It would be interesting to hear if anyone else has had this problem. ? In addition my other cat managed unlock the unit. The lock was turned to the open position, I presume with his teeth, enabling him to escape in the middle of the night. We were quite astounded at this. Has anybody else experienced this or do we have a master escape artist on our hands?

I've had this unit now for just over 12 months and I've been really pleased with it has it has made my cat's life so much more relaxed as the bully cat can no longer come in and terrorize. However, like some other reviewers, I have had some problems this week with the catch being stuck down so that the flap does not lock. I have read different reviews on other websites and found that using a little WD40 may do the trick so off I've been to the supermarket and voila - it works!!! So I'd advise before you get another one to try this :)