Shipping and Delivery

Zooplus offers free delivery to GB mainland addresses* on orders from £39, depending on your choice of delivery service partner, location and the weight of your parcel(s) – as detailed below.

Our minimum order value is £10 (excluding shipping charges).

For most of Great Britain*, we offer you a choice of delivery service partner:

A small minority of postcodes, including the Highlands, the UK Islands and Northern Ireland, do not qualify for free shipping. The exact cost of delivery is determined by your postcode and can be viewed in your shopping basket before checkout.  

The maximum weight for any parcel we can dispatch is 31kg. Orders weighing over 31kg will be dispatched in 2 or more parcels (depending on weight). Based on the value and weight of your order, a service charge of £2.99 per additional parcel will be applied. This fee will be visible before checkout.

This service charge applies to deliveries to postcodes in Great Britain only. Different parcel charges will apply for orders to Northern Ireland & international orders. This fee will be visible before checkout.

Occasionally the actual weight (gross weight) of a product can differ slightly from its nominal weight due to packaging or because manufacturers have slightly higher filling weights. We use the gross weight of the product for order weight calculation. 

Most orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities (normally available within 1 working day from dispatch). You can also track your order via your 'my zooplus' page.

Delivery to GB mainland addresses usually takes place within 1 to 3 days (excl. Sundays & Bank Holidays). This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.

Please note, a minority of our parcels are shipped from our European distribution centres and are likely to experience 2-3 days delay on top of our standard delivery times. We apologise for any inconvenience caused.

Orders that include bulky items are subject to special shipping terms and customers are advised that they may take longer to arrive than the estimated delivery times above and may arrive separately. These goods are only dispatched with special delivery service providers and are therefore not available in all countries, and you may not have a choice of delivery service provider. This information is included in the product description.

For further information, please contact our customer services team.