Shipping and Delivery

For most of the UK* zooplus offers free delivery on orders from £39 and a choice of delivery service partner as follows:

The exact delivery cost depends on your choice of delivery service partner, your location and the weight of your parcel(s) and can be viewed in your shopping basket before checkout.

Our minimum order value is £10 (excluding shipping charges).

*A small minority of postcodes, including the Highlands, the UK Islands and Northern Ireland do not qualify for free shipping. Please note we are currently unable to serve customers in the Channel Islands. 

The maximum weight for any parcel we can dispatch is 31kg. Orders weighing over 31kg will be dispatched in 2 or more parcels (depending on weight). Based on the value and weight of your order, a service charge of £2.99 per additional parcel will be applied. This fee will be visible before checkout.

This service charge applies to deliveries to postcodes in Great Britain only. Different parcel charges will apply for orders to Northern Ireland & international orders. This fee will be visible before checkout.

Occasionally the actual weight (gross weight) of a product can differ slightly from its nominal weight due to packaging or because manufacturers have slightly higher filling weights. We use the gross weight of the product for order weight calculation. 

Most orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities (normally available within 1 working day from dispatch). You can also track your order via your 'my zooplus' page.

Delivery to GB mainland addresses usually takes place within 1 to 3 days (excl. Sundays & Bank Holidays). This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.

Orders that include bulky items are subject to special shipping terms and customers are advised that they may take longer to arrive than the estimated delivery times above and may arrive separately. These goods are only dispatched with special delivery service providers and are therefore not available in all countries, and you may not have a choice of delivery service provider. This information is included in the product description.

For further information, please contact our customer services team.