Customer Support

We’re always happy to help

Do you have a question - take a look at these FAQs

Orders

Claims & Returns

Payment

Delivery

Customer Account

Benefits & Shop

Leave us a message and we’ll get back to you

or take a look at the FAQs above

Required fields

Please enter your details

First Name

Please enter your first name

Last Name

Please enter your last name

Please, enter your email address
Please enter a valid email address

Phone Number

Please enter a valid phone number

Leave this field empty

Required fields

How can we help you?

Reason for contacting us

Invalid contact reason

Customer Number

This customer number is not valid

Order Number You can find your order number in the order confirmation email, in “my zooplus“ - Manage account - Orders, or on the order invoice

Invalid order number

Please, enter your message here

Attachment max. 5Mb Select file

The attachment exceeds the max. file size (5MB)

Please complete this captcha.

Would you prefer to speak to someone?

Please have your customer or order number ready as this will enable us to deal with your query more quickly. You will find both numbers on your invoice or under "my zooplus"

Our Customer Service Team is available:

Monday to Friday: 8am - 5pm
Saturday: 8am - 2pm

01234 430366