SureFlap Microchip Cat Flap

Don't get me wrong, these things function correctly for a while, but I'm now on my 4th in 10 years so there seems to be some kind of inherent fault, they generally fail just outside the warranty period. Gonna try another make this time.

Really great at first – kept our three cats safe and kept marauders out of the house. Unfortunately, though, after a couple of years it ceased to work. Replacing the batteries sorted things out for maybe 48 hours, maybe less. Apparently this is what happens as electronics age. I think given the price it should’ve lasted longer than a couple of years.

We have had several of these cat flaps over the years and after a couple of years they all develop the same fault, where the batteries last only a few days or less. It’s an obvious design fault, sureflap have replaced under the warranty in the past and we currently have an open warranty claim with them again.

Bought 9 months ago. Worked OK until ... first sign - batteries kept running down v quickly, then constant clicking. Now batteries, dont even last through the night. When flat, the cat flap locks the cats inside - so had toilet accidents. More concerning -despite assurances, it also locks the cats out, randomly. Customer services were completely useless. DO NOT BUY - it does not work as a cat flap

i have 6 cats, all getting upset as a visiting tom cat was coming in my house and spraying! all my cats are natured or spayed so they didnt want the tom cats in their home and i didnt want the smell. they soon got use to the noise and could unlock it quickly to get in. batteries last me 7 months so not to bad really.

Good cat flap, we installed in a double glazing unit. Worked fine for three years, then the RFID reader lost sensitivity and cats were stuck outside. SureFlap gave me a 20% discount, but no flexibility to provide a replacement under warranty, even though it was only two months over.

TheApp is glitchy. Tech support have offered advice, but none of it has worked. Currently now stuck on the initial screen, so can’t even log in. The usual restart the phone or uninstall nolonger works. The system when it shows it’s all connected, actually isn’t, so you can’t make changes on the app. Left to now manually operating the cat flap which defeats the object of having it. Reliability to work properly is issue. As others have said it eats batteries. Great idea, just not there yet.

After 3 years 10 months the batteries were lasting only a couple of days at a time. This was in spite of keeping the tunnel clean, the brushes hair free and the sensors clean. Guarantee only lasts 3 years. SureFlap told me to buy a new one! They gave me a voucher but Zooplus is cheaper.

Metal will cause it not to read your pet´s chip mainly from outside to inside meaning they get stuck outside. If you have even as little as 1 mm thick metal in your door be prepared to cut a huge hole to get this to work. Also, the weather proofing on the swinging flap itself barely protrudes from the flap. I suppose this is to ensure the flap has no friction. Not good for the winters as cold air pours in around the flap. Better weather proofing and RFID sensor would make this 5 stars.

Pleased with it in general but the problem I have is that they go out ok but as they push with paw, they don’t put head in tunnel to come in n so it’s not registering , they try to by pushing poor but it won’t open

Very disappointed. It worked at first but now we have to change the Duracell batteries EVERY WEEK! Poor cat has been locked out all night on several occasions. Just cannot work out why it eats batteries so quickly. It was fine at first. We are even down to one cat since the summer and he sleeps all day too. Wish they'd made it dual function i e take the batteries out and it becomes a conventional cat flap but it doesn't.

My year old cat has gone out in the night when flap should have been locked..Got up in the morning to find it had reset to opening for exit. I haven't seen him since and I am heartbroken.

I read a lot of reviews before buying, and was a bit concerned that Rosie, quite a nervous pussy, would be scared by the click. When first installed I taped the flap open without batteries in the flap. When she had used it a few times I set it with the flap down and the catch taped down. Eventually I installed the batteries to activate the microchip reading function. Quite wary at first but after 2 weeks she now uses it without any fear. A quieter catch mechanism would be welcome.

After 3 years parts failing and they expect you to change them and will not replace unit regardless of the times it breaks, after their warranty which is only 3 years, that does not warrant a reasonable time, as trading standards states, so an expensive item to only last 3 years max.

Makes a loud noise whenever the lock opens scaring my cat. He wont use it. Poor.

Set it up easily with my 2 cats . Just put some treats in the tunnel. Stops little Paddy from next door but one stealing my cats food. Sweet little cat but Greedy

Easy to instal, works as described. Our relatively small cats didn’t take long to learn to use it. It does click so if you have a cat who objects to snappy / clicking noises it might be an issue, but ours will sit next to us while we use power tools so it was no problem for them. Best of all, the big bad bully cat who kept coming in and terrorising ours is now kept out. Highly recommended.

With the price of this product I wanted to give it 6 months before reviewing.This has been such a great purchase!! It gives the cats their daytime freedom and they enjoy going through the the tunnel.I am happy as I know that nothing else can come in the house without the chip opening the door and the draft excluder on it is perfect at keeping the cold out. I've used 3 tunnel add ons for this on my back house wall and it's fine.The click people speak of is not an issue for my two cats (3yrs old)

Reiterating other reviews, this is a brilliant little cat flap. Mickey is a bit of a chubster, but still manages to get in & out easily. He was initially wary of the clicking noise as it unlocks, but has since realised what it is & isn’t bothered. I find it is sensitive, & can hear it clicking the minute his head is anywhere near the flap. It’s less draughty than the manual one & has various settings, so the negative reviews on that are misleading. I have a much calmer cat & no more intruders!

Used to have a bully of a tom cat so never had a problem with intruders so an ordinary cat flap was fine. That all changed after his sad demise - I now have two very nervy females who were terrorised by other cats coming into the house. This flap allows my cats to come & go but they can rest easy knowing they are now safe when indoors. Very easy to set up and cats soon get used to the click as they come through the flap. Wonderful item.

I'm extremely dissatisfied with the SureFlap cat door. It only works for the first few days, then it just completely stops reading my pet's microchip. The batteries are brand new and high quality, but the device still doesn't respond. For this price, such unreliability is unacceptable. I wouldn't recommend buying it.

Very good purchase, the cat door with chip access works brilliantly. Other cats can only peek in, but they can't get through. I've had it for a month now and so far, it's been working flawlessly. Easy to install and simple to set up. My cat quickly learned how to go in and out. Highly recommended.

I ordered a SureFlap cat flap that was supposed to be brand new, but when it arrived, the glass, the tunnel, and especially the latch mechanism were covered in dust, hair, and grime stuck in the plastic grooves—not at all what you'd expect from a new item straight out of the box. Since I shouldn't have to clean a product I paid for as new, I didn't bother trying to clean it and contacted customer service with photos as evidence. On the plus side: Zooplus responded quickly and efficiently!

This is the second one I've ordered because the first one couldn't hold the battery charge anymore. So, I've had it since 2008, and now it's 2026, and thanks to their microchips, my three cats can use the cat flap. No other cat can get in or out, even though the latest cat flap allows a cat that might have accidentally followed one of mine inside to leave, but that's never happened. I don't understand the negative reviews—personally, I think it's great.

Works just as described. All the cats got used to the feeders very quickly. All it took was putting their favourite pouch inside and letting them sniff it. They knew it was there, just had to figure out how to get to it. A couple of times they jumped when the lid opened, but their desire for their favourite pouch was stronger. There's no smell of food at all in the flat. I already have 3 feeders for cats on different diets (one tomcat on urinary, another tomcat on no special diet, and two cats on gastrointestinal).

Cat flap in use with 2 cats for 11 years. Scanning the microchips is easy to understand and do, the flap was installed quickly and works reliably. After 11 years, the 4-way lock has worn out and falls out if a cat goes through too quickly. Had a chat with extremely friendly customer service, and now they're sending me a replacement lock free of charge. There really is still quality and service in Germany. Thanks.

We've been looking for days now because the hatch's post-installation programming isn't working when our cat wants to come in 🤢

Now on our third cat flap in five years. At first it works fine, but after about a year and a half it starts draining the batteries. Now I have to replace the batteries every day.

Just doesn't work, plain and simple.

A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat door. Problem with no solution!..

The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.