Top local reviews
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Automatic Feeder 400ml (+ Grey Bowls, Mat & RFID Tag)
faulty
Total scam. It only lasted two months. I contacted the company, but they didn't even bother to reply.
Breaks down
I bought two of these and one stopped working after a few months, received a replacement and now the other one has stopped working after 16 months. The internal construction is plastic and the components snap internally that rise and close the lid. The motor has stopped lifting the lid. Great when they work but poor design means they don’t last which means £ is not worth it for just over 16 months use.
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Battery not included 😳
After paying £120 to a feeder it is ridiculous that they don’t even include the battery. At least they could write that it is not included so I could make it ready. Small calculations…This company has already lost my respect before trying the feeder!
Waste of money
I bought 2 of these to prevent my cats from waking me up in the night for food/attention. One of my cats microchips is quite far down so the door doesn't open for him until he goes right inside. He gets fed up and just lifts the door off with his teeth and paws and I am now woken to the noise of him trying to get to his food. The other one works intermittently for my other cat and the door stays open so my dogs eat the food. Very disappointed as the product isn't cheap.
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Disappointed
It was fine at the beginning, my cats learned to eat from it. I have bought two and one stopped working completely. The light is dark and the lid does not open. The second one is not reliable, it lets the cat eat sometimes, but sometimes it shows green light, but does not open. I have tried to return it now, Zooplus told me to contact the manufacturer. I did, but they answered in German. Not sure if i will ever get the money back.
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Pointless
Cat learnt how to use it straight away. Other cats can just reach over it from the side or stand next to each other and feed simultaneously. If you have a slightly aggressive eater then this becomes completely pointless.
surefeed cat feeder
Bought 2 of these as have two cats with different feeding needs. Worked for a while but my overweight cat sneaks in to the other feeder and eats with my other cat which is okay. Problem occurs when the registered cat leaves his feeder the bowl lid doesn't close leaving free access to the non-registered cat so useless and doesn't do what says on the tin. Would not recommend this product as expensive and ineffective unless issue is fixed by Manufacturer
Reviews from other countries
||Germany
Sureflap grau / weiß
Cat flap opens with a big delay or sometimes not at all
The cat flap opens from the inside without any issues. From outside to inside, it should react to the chip straight away and open. But it doesn’t do that. It opens with a big delay, so my cat won’t go from outside to inside. Unfortunately, I’m not happy with it.
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View original|Switzerland
Futterautomat 400 ml
Cleaning, removal of side windows
Cleaning is a nightmare, there's mould and you can't remove the side windows either. I paid 170 CHF for it, and it's definitely not worth it.
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||Denmark
Sæt: Kattelem Microchip & Hub
Constantly fails
8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones.
The app is also useless, as updates are delayed by several hours.
To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.
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View original|Germany
Futterautomat 400 ml
Never again!!!!
Plastic nightmare with completely unsuitable bowls. Constantly breaking and unreliable.
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View original||Italy
400 ml Distributore
Warning, it's a scam!!
Terrible product. While struggling to get my cat used to it, I realised that the mechanism didn’t close when the other cat arrived. Customer service suggested a reset, but it didn’t work. In the end, I never used it because it didn’t work, no refund, no help with exchanging the product. Over €100 down the drain.
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View original||Netherlands
Grijs / Wit - SureFlap Microchip Kattenluik
lasts about 2.5 years
Now on our third cat flap in five years. At first it works fine, but after about a year and a half it starts draining the batteries. Now I have to replace the batteries every day.
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||Norway
Hvit
Doesn’t work
The cat flap doesn’t work. We can’t register our cat, either with the cat’s microchip or with the tag that came with it.
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View original||Germany
Sureflap weiß
Bad purchase
Our tomcat has to get his shoulder really close to the flap for it to react. There’s no room for his head in the tunnel anymore. After a week of trying, I ended up disabling the function. Now our tomcat and other cats just go through the freely swinging flap. I can’t recommend this product.
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View original|Germany
Futterautomat 400 ml
Not worth the money!
I have two cats, so I bought two of these feeders (with chip).
They work perfectly fine in that regard.
But the plastic/rubber bowls cause skin irritations and my cats won’t eat the food anymore.
Also, the lids never close completely.
Cleaning is incredibly time-consuming, especially with wet food, which really defeats the purpose of making things “easier”.
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|France
chatière blanche
Not satisfied
Just doesn't work, plain and simple.
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View original|France
distributeur de 400 mL
Shameful!!
My mum bought some Surefeed bowls like this one about a month ago.
1. These bowls apparently have a known issue with the automatic lid mechanism. She had this problem with 3 out of 4 bowls in total.
2. She paid around €110 per bowl, had one bowl replaced twice, and she’s sending them all back for good this week. I’m especially shocked, given all the problems with these bowls, that the price has actually gone up. And by €40, no less! It’s disgraceful!
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||France
2 pendentifs RFID pour collier
Clever cat!
A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat door. Problem with no solution!..
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|Germany
Zubehör: 2x SureFeed Ersatznäpfe, 400 ml, Edelstahl
The rim of the stainless steel bowls broke after 4 months
The stainless steel bowls don’t live up to their promises at all. After a very short time, the edges—which are supposed to keep the food fresh and airtight—start coming apart, tearing, or even coming off the rim of the bowl completely. And I haven’t even put them in the dishwasher; I always wash them by hand. This has happened to me for the second time now. The quality is really poor. I’m very disappointed.
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||Denmark
Kattelem Microchip (Fungerer kun med Hub)
Dead after a short time – very expensive lesson
This is really a bad cat flap. It was the first one we bought, and we seriously regret not just getting a cheap one for 100kr that has the same functions (though manual and without an app). You can actually count on the cheap one to work! Within a couple of months, this one started draining the batteries in no time. We had to buy new, very expensive batteries every week. Then it generally started acting up and locking the cats out (we had set it so the cats could ALWAYS get in).
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View original|Germany
Futterautomat 400 ml
Received a used and dirty device
Since the first machine developed a technical life of its own after just 7 months (blinking, randomly opening and closing the flap), I urgently needed a replacement. The product box already showed signs of use inside in one spot. The device itself did too, as it had dirt (probably from food, among other things) and was obviously already used. At this price and for hygiene reasons, I expect a new device. That's why 1 star.
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View original||Spain
Comedero automático 400 ml
Not reliable
Everything seemed to be going well, but I've been using it for just a month and it already doesn't work. The lid popped open and won't close again. Now I have to figure out how to fix it.
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|Finland
Sureflap, valkoinen
Doesn't work
The flap was easy enough to install and programme, but it’s useless. The cats learned to pick the lock within a week, whether it was locked in one direction, both, or completely. I specifically wanted this feature so I could programme which cat goes in and out and when. As just an ordinary cat flap, the product is expensive and clumsy.
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View original||Norway
RFID-halsbåndanheng (2 stk)
Stopped reading the chip
The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.
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