SureFeed Microchip Pet Feeder

Total scam. It only lasted two months. I contacted the company, but they didn't even bother to reply.

I bought two of these and one stopped working after a few months, received a replacement and now the other one has stopped working after 16 months. The internal construction is plastic and the components snap internally that rise and close the lid. The motor has stopped lifting the lid. Great when they work but poor design means they don’t last which means £ is not worth it for just over 16 months use.

After paying £120 to a feeder it is ridiculous that they don’t even include the battery. At least they could write that it is not included so I could make it ready. Small calculations…This company has already lost my respect before trying the feeder!

I bought 2 of these to prevent my cats from waking me up in the night for food/attention. One of my cats microchips is quite far down so the door doesn't open for him until he goes right inside. He gets fed up and just lifts the door off with his teeth and paws and I am now woken to the noise of him trying to get to his food. The other one works intermittently for my other cat and the door stays open so my dogs eat the food. Very disappointed as the product isn't cheap.

It was fine at the beginning, my cats learned to eat from it. I have bought two and one stopped working completely. The light is dark and the lid does not open. The second one is not reliable, it lets the cat eat sometimes, but sometimes it shows green light, but does not open. I have tried to return it now, Zooplus told me to contact the manufacturer. I did, but they answered in German. Not sure if i will ever get the money back.

Cat learnt how to use it straight away. Other cats can just reach over it from the side or stand next to each other and feed simultaneously. If you have a slightly aggressive eater then this becomes completely pointless.

Bought 2 of these as have two cats with different feeding needs. Worked for a while but my overweight cat sneaks in to the other feeder and eats with my other cat which is okay. Problem occurs when the registered cat leaves his feeder the bowl lid doesn't close leaving free access to the non-registered cat so useless and doesn't do what says on the tin. Would not recommend this product as expensive and ineffective unless issue is fixed by Manufacturer

The cat with severe IBD and therefore on a special diet just manages to break into the SureFeed. It was already secured with an extra lid. I was suspicious and set up a camera, and it was clearly visible that he could still steal some kibble. As a result, another serious intestinal inflammation and again a lot of money spent at the vet. The idea is nice, but unfortunately it's not suitable when a cat really can't have any other food.

I've had the feeder for 2 years now.. they claim with Duracell batteries it'll last 6 months.. but honestly, it's more like 3 months. And they say the feeder has a lifespan of 6 years.. but really, it's 2 years because the motor has already given up. Also, it's really awkward for a Maine Coon to eat from it because the arch gets in the way a lot. So if you're still thinking about buying it.. DON'T do it for a big cat.

Cleaning is a nightmare, there's mould and you can't remove the side windows either. I paid 170 CHF for it, and it's definitely not worth it.

Plastic nightmare with completely unsuitable bowls. Constantly breaking and unreliable.

Terrible product. While struggling to get my cat used to it, I realised that the mechanism didn’t close when the other cat arrived. Customer service suggested a reset, but it didn’t work. In the end, I never used it because it didn’t work, no refund, no help with exchanging the product. Over €100 down the drain.

I have two cats, so I bought two of these feeders (with chip). They work perfectly fine in that regard. But the plastic/rubber bowls cause skin irritations and my cats won’t eat the food anymore. Also, the lids never close completely. Cleaning is incredibly time-consuming, especially with wet food, which really defeats the purpose of making things “easier”.

My mum bought some Surefeed bowls like this one about a month ago. 1. These bowls apparently have a known issue with the automatic lid mechanism. She had this problem with 3 out of 4 bowls in total. 2. She paid around €110 per bowl, had one bowl replaced twice, and she’s sending them all back for good this week. I’m especially shocked, given all the problems with these bowls, that the price has actually gone up. And by €40, no less! It’s disgraceful!

A cat from outside pulls the flap to the side with its claws to open it and slips into the house. It has damaged the felt around the cat flap door. Problem with no solution!..

Since the first machine developed a technical life of its own after just 7 months (blinking, randomly opening and closing the flap), I urgently needed a replacement. The product box already showed signs of use inside in one spot. The device itself did too, as it had dirt (probably from food, among other things) and was obviously already used. At this price and for hygiene reasons, I expect a new device. That's why 1 star.

Everything seemed to be going well, but I've been using it for just a month and it already doesn't work. The lid popped open and won't close again. Now I have to figure out how to fix it.

The cat flap only worked for a couple of weeks before it stopped reading the chip. We've had the chip checked by the vet and it's sitting perfectly readable in the cat's neck. We've also changed the batteries, but that didn't help. This is the second cat flap we've had that has stopped working.