Royal Canin Canine Care Nutrition Satisfaction Guarantee

The promotion "CANINE CARE NUTRITION - Satisfaction Guarantee" runs from 06/07/2020 to 31/12/2020. ROYAL CANIN reserves the right to extend the promotion beyond the stated date.

For participants resident in Germany, Austria, France, Italy, Spain, Belgium, the Netherlands, Poland and the United Kingdom, the promotion organiser is:

Royal Canin SAS, 650 Avenue de la Petite Camargue, 30470 Airmargues, France 

All end consumers who are at least 18 years old and resident in Germany, Austria, France, Italy, Spain, Belgium, the Netherlands, Poland and Great Britain are eligible to participate. ROYAL CANIN professional customers such as breeders with their own customer number and veterinarians are excluded from participation. Employees of companies in the Mars Group and their family members are also excluded from participation. 

Purchase a CANINE CARE NUTRITION product of 3 kg or more from Zooplus between 06/07/2020 and 31/12/2020. Products with a package size of less than 3 kg are not part of the promotion.

If you are not 100% satisfied with the CANINE CARE NUTRITION product after at least 28 days of testing, please complete the PDF form on the promotion page http://media.mediazs.com/bilder/1/ROYALCANIN_participationform_ENGB_1.pdf and state the reason for your dissatisfaction.

Print out the PDF form and send it together with the Zooplus invoice and the cut-out original barcode (EAN code) of the product packaging by post to the ROYAL CANIN post box. The closing date for entries is 31 December 2020 (date of postmark).

The Zooplus invoice must be dated no later than 31 December 2020. The invoice must be fully legible and may not have been edited or changed.

The purchased CANINE CARE NUTRITION product must appear on the invoice.

Send your name, address, e-mail, bank account details together with the Zooplus invoice and the cut-out original barcode (EAN code) of the ROYAL CANIN product to the following address:

Postal address for participants resident in the participating countries:

ROYAL CANIN

CCN Satisfaction Guarantee

60665 Frankfurt

Germany

The purchase price and postage (max. €0.80 for entries from Germany and max. €1.10 for entries from Austria, France, Italy, Spain, Belgium, the Netherlands, Poland and Great Britain) will be refunded to the bank account specified by you within four weeks of receipt of the Zooplus invoice, the cut-out original barcode (EAN code) of the product packaging and the fully completed PDF form. Only the purchase price actually paid will be refunded. Discounts are not refundable. Payment in euros is subject to an exchange rate depending on the destination country of the bank transfer and may therefore result in a difference in the amount paid out.

Not more than one submission per household is accepted. ROYAL CANIN verifies whether the submitted documents comply with the Terms of Participation. If this is not the case, no refund can be made.

Amendment 04.09.2020: the refund will cover the food for the period of 28 days depending on the size of the dog.  

Each invoice may only be used once for participation in a ROYAL CANIN promotion. Multiple use is not permitted. ROYAL CANIN will check in future promotions whether the invoice has already been used. 

ROYAL CANIN and the cooperation partner commissioned with implementing and executing the promotion (for all participants regardless of their place of residence: CH Couponing House GmbH, Otto-von-Guericke-Ring 3b, D-65205 Wiesbaden) will use your data exclusively for the purpose of carrying out the "CANINE CARE NUTRITION - Satisfaction Guarantee" promotion. Data will not be passed on to third parties, unless ROYAL CANIN is obliged to do so due to mandatory statutory or official requirements.

Where necessary for executing the promotion (e.g. in the event of queries due to an incomplete form), ROYAL CANIN may contact you by e-mail or telephone.

Otherwise, ROYAL CANIN will only contact you and/or send you further information about ROYAL CANIN and its products if and insofar as you have given your separate and express consent.

We inform you about the processing of your personal data in accordance with the data protection regulations as follows:

• Responsible for data processing is ROYAL CANIN Tiernahrung GmbH & Co. KG, Habsburgerring 2, D-50674 Cologne, Germany, can also be contacted by fax (0221 / 937 060 - 99) and e-mail (info.de(at)royalcanin.com)
• Data protection officer: datenschutz süd GmbH, Wörthstraße 15, 97082 Würzburg, can be contacted most quickly at mgruenheidt(at)data protection-sued.de
• We use the personal data provided by you for executing the promotion and, if applicable, for the purposes to which you have separately and expressly consented. The legal basis for this processing is Article 6 (1) lit. b of the EU General Data Protection Regulation and, if based on your consent, lit. a of this Article. Your data will not be transferred to third parties; our cooperation partner CH Couponing House GmbH is involved as a commissioned data processor.
• If you have not given us separate consent, we will delete your data as soon as the promotion has been completed and you have received payment; only the data received for payment processing will be retained, as we are legally obliged to do so. If you have consented to data processing for other purposes, we will delete your data immediately after revocation of consent.
• You have the right to obtain from us, free of charge, information about your personal data that we process, as well as the right to correction, deletion and restriction of processing and to data transferability. Please contact us using the contact details listed at the top of this information. You are furthermore entitled to complain to a data protection supervisory authority.
• Insofar as data processing is based on your consent, you have the right to revoke this consent at any time without stating reasons and thereby prevent the future processing of your data for the purposes covered by the consent. Such revocation does not affect the lawfulness of data processing carried out previously.
• You are not legally obliged to provide your personal data. However, the provision and processing of your personal data is necessary for the execution of the promotion. If you do not agree to this, you will not be able to participate in the promotion. Any further data processing on the basis of separate and expressly granted consents, however, is neither legally nor contractually required; if you do not grant such consent or if you revoke it, data processing in the sense of the consent is omitted and no further consequences arise for you.