Disappointed, v poor quality but zooplus customer service great
We have 2 ragdolls but they are still kittens so not large yet, but chose a product suitable for large breeds. Within days of arriving, the roof of the larger box had caved in. Contacted zooplus who arranged for a replacement part to be sent. Reassembled and a couple of weeks later the same thing happened to the new part! Contacted zooplus again who arranged to collect the product and offered a full refund - so we were very impressed with the customer service we received. However, the quality of this product is just not up to standard. We have had several trees/scratching posts from zooplus and have always been impressed with the quality but this one was very poor. I just would not recommend I'm afraid - described as 'robust' and 'solid' but anything but!