08/12/21 | Dana

Absolute garbage

This product is total garbage. Not a single hole was drilled in the right place so nothing fits. Massive disappointment. Waiting on zooplus returning my email so I can hopefully get a full refund.

03/21/21 | Steve


Have had the tree just under 2 months and it has broken already. Isn't used roughly or abused but noticed it started to wobble and bend after a couple of weeks, since then one of the towers won't stay on. The nut has come out (only pushed in to the plastic) clearly not very secure

11/07/19 | Miss Chantal Barford

Such a shame :(

I ordered one of these to find that practically all the holes had been drilled in wrong place so couldn't be put together. I contacted Zooplus, who were great, and they arranged for Parcel Force to come and collect and despached another on same day. The other tree arrived today and I can't believe it .. none of the holes are drilled in the right place again. Am so sorry as this would have looked ideal in the house.

12/27/18 | Cryogenic Fire


If I could score this in the negative I would. When I received the item, when assembling it, I found that the very first platform was drilled incorrectly. I contacted the Zooplus customer service team; who were brilliant, and we quickly sorted the matter to our mutual satisfaction. *However* I stupidly didn't check the rest of the platforms ... All of them had the holes incorrectly placed, including the holes that had bolts inserted. So I'm now left with an inherently unstable tree.

08/06/14 | Siobhan

Disappointed, v poor quality but zooplus customer service great

We have 2 ragdolls but they are still kittens so not large yet, but chose a product suitable for large breeds. Within days of arriving, the roof of the larger box had caved in. Contacted zooplus who arranged for a replacement part to be sent. Reassembled and a couple of weeks later the same thing happened to the new part! Contacted zooplus again who arranged to collect the product and offered a full refund - so we were very impressed with the customer service we received. However, the quality of this product is just not up to standard. We have had several trees/scratching posts from zooplus and have always been impressed with the quality but this one was very poor. I just would not recommend I'm afraid - described as 'robust' and 'solid' but anything but!