SureFlap XXL Microchip Pet Door

My car worked out that if he can put his nail in the little gap of the flap, or if he continuously smacks the door it will eventually give in and open and he can get out anyways. So not so great. Disappointed.

I paid £101.14 expecting it to reliably recognise my cats’ microchips, but it fails to detect any of my three cats consistently, making it effectively useless. Customer service suggested troubleshooting steps and blamed “different microchip frequencies,” which makes little sense when the issue affects all my cats. After installing it (including paying to have glass cut), they refused a refund because the unit had been “used.” Very frustrating experience and poor after-sales support.

I bought this just over 2 weeks ago because local cats were visiting too often. The cat flap is very sturdy. Our cat is frightened by noises and initially would not come in. There are some very good custom modes. I set it to inactive until she was happy using the flap. Then I set it to a 10 second delay after activation. She soon got used to that and now we are free of visiting cats. The unit remembers all custom modes so you need to clear them before setting new ones. e.g. unit inactive

Really pleased to start with, cats got used to click noise quickly, and neighbour's cat couldn't get in. Batteries ran out after 4 months, but on replacing them the lock/unlock timer stopped working, so we manually set it morning and night. Batteries died VERY quickly with next two replacements, last replacement went straight to low battery, timer not working even on manual set. Only thing that still works is the microchip recognition. Had this 15 months and need to replace!

We bought one a year ago, and have only had to change the battery recently. It works perfectly, is easy to use and has managed to keep the local bully cat out of our house. The curfew is great peace of mind as we keep our cats inside when it's dark. We trained our kittens how to use it in about a week after neither of them having been outside before, and both being quite shy. I was originally worried that the smaller one wouldnt be able to manage the door, but she copes fine.

We had awful issues with other cats coming in and terrorising our boy, but this has changed everything. He took to it really easily (he’s pretty laid back), and within an hour was using it like his old one. He’s far more confident and knows that he’s safe now and we finally have peace of mind that we won’t come home from work to find him cowering in the corner. I highly highly recommend.

Hip hip Freedom for me and Porsha. I thought there was going to be a problem with the clicking sound as she's a bit nerve, but no she took to it. It's nice and roomy. She is a bit of a plum as she scratches the window instead of using her nose, as if it's the front door. But she gets in in the end. For freedom it's worth it's weight in gold

Thank god for this beauty. My cat hated being locked out, so I had to keep door ajar. This cat flap is so easy to set up, my cat took to it straight away, at first she kept using her paws, then the penny dropped. It's good quality, the clicking sound isn't that bad, had off been loud my cat wouldn't of gone back near it. I recommend it due to easy set up, good quality, click fairly quiet, roomy and the freedom your cat has

Difficult to fit and one of the locks came out of alignment within a month preventing the door from opening, so had to hacksaw it off to continue using it - wouldn't buy it again

No reflection on Zooplus, but there's not enough space to write all I want to say! Batteries go frequently, you can't stop a cat going out - if they are ill or a kitten for example, and there's a slight delay when they come in which they don't like so mine (used to cat flaps) stand there for ages with it clicking away.. Don't buy it, there are much better ones on the market.

It's the first flap for my cat and it seems that he liked it. At first he wasn't sure what to do but he got used it if within a few days. It's big enough for bigger cats (mine has 5 kg) and well made. Setting up and chip learning is a piece of cake. It needs 4 'C type' batteries to work (not included). The noise it makes when opening/closing is quite loud so may frighten some cats at the beginning. I would recommend it, but I have it just for two weeks.

WE BOUGHT THIS TO STOP AN INTRUDER CAT BUT WE JUST CANNOT GET OUR VERY NERVOUS CAT TO ACCEPT THE CLICKING NOISE. WE HAVE BEEN TRYING FOR 3 MONTHS, EVERYTHING WE CAN THINK OF, AND SHE WOULD RATHER STAY IN ALL DAY OR STAY OUT, BUT SHE WILL NOT USE IT. WE HAVE HAD TO RESORT TO USING IT AS A NORMAL FLAP WHICH TOTALLY DEFEATS THE OBJECT. IT IS A PARTICULARLY LOUD CLICK! SO PLEASE NOTE IF YOU HAVE A VERY NERVY CAT DO NOT GET ONE!

bought in jan stopped working in april, contacted zooplus only to be given a freephone number for sureflap,who then told me i had a faulty motor and they would send 1 in post for me to fit myself do you buy a washing machine from curry's then be expected to fit a new motor yourself i think not, anyway i did fit said part and it's working for now but will never buy anything like this from zooplus again as they should have taken responsibility for this as item as it was purchased from them.

We have a 9 kg old cat and he likes this flap. Easy use and really big.

We got this one as we have got 3 cats one of them is a Maine coon and he fits through fine at first we thought they would never get used to it we taped it open so they could use to going through the hole that was fine we then shut it and they took about a week to figure it out it took alot of treats and praise now they use it all the time

Bought the pet door to replace our old sureflap microchip cat flap when we moved recently as we wanted the curfew automatic open & lock function. So far very impressed and happy. Easy to install into our upvc door, easy to programme and simple to use. Thought the cat be a bit hesitant at first but no, she was in and out within 30 mins. (I guess the hard work of training happened with our last cat flap). allows entry after the curfew lock time has passed.

Very good product with several different modes. My two timid cats are very timid and they were scared to use the flap because of the click sound. Started off using non-microchip reading mode, then moved to maximum delay option. Now they use the flap happily without any hesitation. Highly recommended.

We had previously owned the standard sized SureFlap microchip cat flap for several years, but decided to purchase this larger model due to our small elderly arthritic cat having trouble squeezing through our previous flap comfortably. This flap is everything we could have hoped for, and our cat is so much more comfortable! It has an exceptional range of different modes, including 2 modes that extend the time before the flap locks again after opening, which is really useful for nervous cats.

amazing product, works perfectly with my 2 cats. Easy to use, cats learned quicly how to get out and in. Keeps unwanted visitors away so residents can feel comfy and safe at home.

I bought this as a replacement for the SureFlap Cat Flap I fitted a year ago as the opening on the Pet Door is usefully higher and a bit wider for our smaller medium sized cat and also good size to look out from to check it’s safe the other side. It also has many other very useful benefits, such as custom modes for timid cats and further protection against intruder animals mode and many other benefits, especially for multi-pet households. Our cat and we are very satisfied with the Pet Door.

At first I had to practice a bit and it took a few days for my cats to figure it out, but now it works brilliantly and takes so much stress off all of us. I chose the larger flap. I have a Norwegian Forest Cat mixed with Maine Coon and apparently a purebred Maine Coon. In any case, I think the size is perfect for both of them and I’d definitely recommend going for the bigger flap if you have larger cats. And yes, the mechanism is actually a bit noisy.

The little door works well.. It almost completely lacks instructions for setting the opening and closing times.. It doesn't show whether the cat has gone through and whether it's inside or outside..

The flap is well made, and the closing mechanism is fairly quiet too. Installation was easy. But here's an important tip: The instructions assume it never rains or gets stormy. That's not the case here. Before fitting the outer panel, you should definitely seal all around the cut-out in the door with silicone, otherwise when it rains, water will get into the wide gap between the outer panel and the tunnel and soak through the door from the inside!

The cat flap doesn’t work. We can’t register our cat, either with the cat’s microchip or with the tag that came with it.

Our tomcat has to get his shoulder really close to the flap for it to react. There’s no room for his head in the tunnel anymore. After a week of trying, I ended up disabling the function. Now our tomcat and other cats just go through the freely swinging flap. I can’t recommend this product.

I’ve had the flap installed since January now. When everything works, it’s really good. Especially because it’s nice and big. I don’t want my cats going out at night. Unfortunately, the set time keeps resetting, so sometimes I find the cats outside again in the morning.

We have had this cat flap for a little over a year now. Our cat managed to open the previous cat flap, so it was time to buy one that closes better. But our cat can open this one too. He puts his head—and his chip—by the reader until he hears the lock click, then uses his claw to pull the flap forward and get through. Knowing that a fox walks around here at night, I had hoped to keep the cat inside, but no luck. Clever cat. Other than that, it’s a fine flap.

I already have a "SureFlap Microchip Pet Door" between the house and the barn (works perfectly). The other pet door (same model) is between the barn and the outdoors, to keep unfamiliar cats out of the barn.

The first one we bought turned out to have a door that was too small for our biggest tomcat to comfortably get in and out (he became a bit of a square cat—temporarily—when squeezing through). Door number 2 was the brown pet door with chip reader (works really well), which we installed in the door leading out to our barn, so it’s snow-free outside even in winter. Even our big tomcat is really happy with it now. Door number 3 is the same as number 2, but will be installed in one of the barn’s two entrances (possibly a fourth door later on).

We’ve bought this product before and were very happy with it! The cat flap is worth its price and we’d buy it again anytime! By the way, our “old” Sureflap lasted almost 15 years. 💪🏻👍🏻😉

My cats have had a cat flap for 13 years and always used it without any problems, but it never had an outside lock! Now I had to activate it because of strange cats coming in, and my cats won’t go through anymore because the mechanism scares them! As soon as they put their heads in the tunnel, it makes a really loud click and they back away and run off! Now they don’t want to use it even without the lock! I’ve tried every suggestion out there for weeks! Nothing works! HELP!

Easy to programme. But I’m very disappointed with the insulation. The brush seals are too small and let a lot of air through the cat flap door.

I've had this cat flap for 5 years now. I've never had any problems—only my cat can get in thanks to his microchip. It's true that it makes a bit of noise, but it's not annoying, and you know when your cat comes in or goes out. I don't use the programming feature because I don't need it. The size is just right for a big cat. I'm very satisfied, it really makes life easier for everyone 😉