SureFeed Microchip Pet Feeder Connect

Purchased just over 4 years ago for my cat’s dry food, but has now failed - started locking open and would not close. A change of batteries did not work at all. Have just discovered that the spring in one of the battery compartments is faulty/damaged - it is almost flat therefore will not hold batteries in place. Am now using a spare one I have (was my other cat’s, but she recently passed away). Have today contacted Sure Petcare via their ‘contact us’ form so now waiting for a response.

Happily had this product for a year or so the cats could eat as they wished without the dog polishing off their food. Dog learnt to intimidate one cat into moving away but we changed it to the shortest closing setting and problem solved. Then DISASTER new adult cat in the home, in less than a week he worked out he could just use is claws to pull the lid off forwards and off to eat the contents. Product now of no use to us :(

The idea is really good, the system works, but the bowl is very uncomfortable for them—they can't eat the food from the edges. Plus, you have to buy a back cover if you have more cats. On the other hand, you should be able to set up all the options from the app; there are things that only customer service can set for you, and the app itself could be better too.