SureFeed Microchip Pet Feeder Connect

I mistakenly thought that I was buying a microchip feeder as the picture seemed to me to imply this.

Be careful with this advertising! You are not buying the pet feeder as shown in the picture. You are buying the connection hub only. (Small green ears cat hub only)

I bought four machines in January 2022 and now I’m already up to over 10 replacement units. All the machines showed different errors, always related to opening the lid. The devices then switch to other modes, like training or adding a pet. Sometimes I have to press the button 10 times just to get the lid to open. When the other modes are active, the scale doesn’t weigh the new portion, another cat gets added unintentionally, or the training mode is turned on.

Bought to feed a cat on a special diet. The machine never closed when the other cat arrived; I complained and asked to exchange the product, but that's not possible according to the company's policy. Very poor value for money.

For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.

For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores. I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying. Such a shame :/

Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.

Hi I have two cats. One of them has this kind of feeder, but an older model, and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!) It takes more than 5 seconds before it even starts to close! The first cat learned on day one that if she queues up, she can eat the rest of the food, which is basically everything. So the new feeder is completely pointless.