31 reviews forSureFeed Microchip Pet Feeder Connect

This would be a five star product - if only it lasted. I’ve now had three in four years, thankfully I only had to pay for the first one as they’ve all failed within warranty and Surefeed have replaced without fuss. The open/close button on the back starts to become less and less responsive, even with new batteries, until eventually it fails completely. I’m now outside the 3 year warranty period, however, and the latest one is failing in the same way the others did.

I've had Sure Pet microchip feeders for years and just upgraded my three spoiled boys to the Sure Pet Connect range. Fab! The set up of the hub and feeders was quick and straight forward, and I love the notifications of how much they've eaten at each feed-I make it a competition 😂 the app notifications make a meow sound too! Crazy cat mum living the dream here!

Purchased just over 4 years ago for my cat’s dry food, but has now failed - started locking open and would not close. A change of batteries did not work at all. Have just discovered that the spring in one of the battery compartments is faulty/damaged - it is almost flat therefore will not hold batteries in place. Am now using a spare one I have (was my other cat’s, but she recently passed away). Have today contacted Sure Petcare via their ‘contact us’ form so now waiting for a response.

Another review here says their cat learned how to pull the cover forwards and off the feeder, and so get to all the food inside. This can only happen if you've not fitted the cover correctly: behind the bar that it slots into is a little slider for you to push to one side, which locks that cover into place and prevents it from being pulled out like that.

I have two Siamese cats. One is a very picky eater and the other hoovers up any food she can find. I had to feed them separately for ages, until I discovered this wonderful thing. I also bought the optional back covers, as my hoover of a cat quickly worked out how to eat from the back of the other cat's bowl; and the connect hub, so my phone meows at me whenever either of them eat anything! So far, hoover cat has lost 400g, picky cat is slowly gaining weight, and I am a lot less stressed. I

I mistakenly thought that I was buying a microchip feeder as the picture seemed to me to imply this.

I have 2 of these bowls for a fat cat and a cat in remission after radiotherapy who has food allergies and a sensitive stomach so have to manage their diets really carefully. I've owned the previous version of these bowls and they all suffer from the same issue. The front of the bowl is far too wide and easily allows my cats to feed out of each others bowls, side by side. Blocking off the front makes no difference as the cats still manage to get at each others bowls. Really frustrating.

Be careful with this advertising! You are not buying the pet feeder as shown in the picture. You are buying the connection hub only. (Small green ears cat hub only)

Happily had this product for a year or so the cats could eat as they wished without the dog polishing off their food. Dog learnt to intimidate one cat into moving away but we changed it to the shortest closing setting and problem solved. Then DISASTER new adult cat in the home, in less than a week he worked out he could just use is claws to pull the lid off forwards and off to eat the contents. Product now of no use to us :(

2 senior cats happily using after going through easy training modes (1 was hesitant at first) Perfect to keep track of how much/often is eaten even weighing the food. Stops the chunk (who's dieting) stealing the others special dietary food! Well designed, simple to use/clean & no need for the trauma of trying to get them used to a collar to wear a tag like other individual feeders I found. This is a considered purchase (2x feeders, 1xhub =£££) but works & does what I need them to do & more!

Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.

Hi I have two cats. One of them has this kind of feeder, but an older model, and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!) It takes more than 5 seconds before it even starts to close! The first cat learned on day one that if she queues up, she can eat the rest of the food, which is basically everything. So the new feeder is completely pointless.

I've been using this feeding bowl for years now. Very satisfied. I work during the day and my cat eats small amounts throughout. The food doesn't dry out in this bowl, flies can't get to it, and I don't have any issues with the smell coming from the food. The bowl runs on batteries, but I only need to replace them at most twice a year. There's an indicator that lets you know when the batteries need changing. Installation is easy.

I've been using feeding bowls from this brand for over a decade now and never had a problem unless it was caused by the user themselves (connection issues due to electromagnetic interference, metal, etc.). I use rechargeable lithium batteries without any issues (definitely give it a try!). Each bowl has been replaced at least once in that time, but isn't that the case with any electronics (motors)? At the moment, I have three very large Maine Coons who have no trouble accessing them.

The idea is really good, the system works, but the bowl is very uncomfortable for them—they can't eat the food from the edges. Plus, you have to buy a back cover if you have more cats. On the other hand, you should be able to set up all the options from the app; there are things that only customer service can set for you, and the app itself could be better too.

I bought the SureFeed Connect without the hub at first because I wanted to get used to the bowl on its own. I got the hub a few weeks later (it’s definitely an investment!). Based on the reviews, I had a few worries but the setup was easy. The hub is in my living room and the bowl is in the kitchen, about 8 metres apart, and it works well. We’ll see how it goes over time. Perfect for knowing if and when the cat has eaten. However, don’t rely on the data for grams consumed.

At first, she had to get used to putting her head through, so I left it open for her. That took about a week. Then she kept getting startled by the noise when the flap opened, which also lasted a week. Now she patiently waits until it opens—so nice to see. I’m really happy with it. The other two cats keep looking to see why it doesn’t open for them. Funny to watch, haha. I’m thinking about buying one or two more. It’s ideal.