SureFeed Microchip Pet Feeder Connect

This would be a five star product - if only it lasted. I’ve now had three in four years, thankfully I only had to pay for the first one as they’ve all failed within warranty and Surefeed have replaced without fuss. The open/close button on the back starts to become less and less responsive, even with new batteries, until eventually it fails completely. I’m now outside the 3 year warranty period, however, and the latest one is failing in the same way the others did.

I've had Sure Pet microchip feeders for years and just upgraded my three spoiled boys to the Sure Pet Connect range. Fab! The set up of the hub and feeders was quick and straight forward, and I love the notifications of how much they've eaten at each feed-I make it a competition 😂 the app notifications make a meow sound too! Crazy cat mum living the dream here!

Purchased just over 4 years ago for my cat’s dry food, but has now failed - started locking open and would not close. A change of batteries did not work at all. Have just discovered that the spring in one of the battery compartments is faulty/damaged - it is almost flat therefore will not hold batteries in place. Am now using a spare one I have (was my other cat’s, but she recently passed away). Have today contacted Sure Petcare via their ‘contact us’ form so now waiting for a response.

Another review here says their cat learned how to pull the cover forwards and off the feeder, and so get to all the food inside. This can only happen if you've not fitted the cover correctly: behind the bar that it slots into is a little slider for you to push to one side, which locks that cover into place and prevents it from being pulled out like that.

I have two Siamese cats. One is a very picky eater and the other hoovers up any food she can find. I had to feed them separately for ages, until I discovered this wonderful thing. I also bought the optional back covers, as my hoover of a cat quickly worked out how to eat from the back of the other cat's bowl; and the connect hub, so my phone meows at me whenever either of them eat anything! So far, hoover cat has lost 400g, picky cat is slowly gaining weight, and I am a lot less stressed. I

I mistakenly thought that I was buying a microchip feeder as the picture seemed to me to imply this.

I have 2 of these bowls for a fat cat and a cat in remission after radiotherapy who has food allergies and a sensitive stomach so have to manage their diets really carefully. I've owned the previous version of these bowls and they all suffer from the same issue. The front of the bowl is far too wide and easily allows my cats to feed out of each others bowls, side by side. Blocking off the front makes no difference as the cats still manage to get at each others bowls. Really frustrating.

Be careful with this advertising! You are not buying the pet feeder as shown in the picture. You are buying the connection hub only. (Small green ears cat hub only)

Happily had this product for a year or so the cats could eat as they wished without the dog polishing off their food. Dog learnt to intimidate one cat into moving away but we changed it to the shortest closing setting and problem solved. Then DISASTER new adult cat in the home, in less than a week he worked out he could just use is claws to pull the lid off forwards and off to eat the contents. Product now of no use to us :(

2 senior cats happily using after going through easy training modes (1 was hesitant at first) Perfect to keep track of how much/often is eaten even weighing the food. Stops the chunk (who's dieting) stealing the others special dietary food! Well designed, simple to use/clean & no need for the trauma of trying to get them used to a collar to wear a tag like other individual feeders I found. This is a considered purchase (2x feeders, 1xhub =£££) but works & does what I need them to do & more!

I bought four machines in January 2022 and now I’m already up to over 10 replacement units. All the machines showed different errors, always related to opening the lid. The devices then switch to other modes, like training or adding a pet. Sometimes I have to press the button 10 times just to get the lid to open. When the other modes are active, the scale doesn’t weigh the new portion, another cat gets added unintentionally, or the training mode is turned on.

Bought to feed a cat on a special diet. The machine never closed when the other cat arrived; I complained and asked to exchange the product, but that's not possible according to the company's policy. Very poor value for money.

Having three cats, two of which need special medical diets, I invested in these bowls and I'm delighted. Each cat has its own bowl and its own food, so there's no competition or stealing (although technically it's possible from the back). It's quiet, my cats quickly got the hang of it thanks to the training mode, and it's easy to clean. The app lets you track their meals and set portion sizes. In short, this thing is brilliant.

For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.

Very satisfied. I have two cats that need special kibble, so this is ideal, but now I notice that sometimes it gets stuck. I've had it for 5 years now.

For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores. I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying. Such a shame :/

Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.

Hi I have two cats. One of them has this kind of feeder, but an older model, and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!) It takes more than 5 seconds before it even starts to close! The first cat learned on day one that if she queues up, she can eat the rest of the food, which is basically everything. So the new feeder is completely pointless.

I've been using this feeding bowl for years. Very satisfied. I work during the day and my cat eats small amounts throughout. The food doesn't dry out in this bowl, flies can't get to it, and I don't have any issues with the smell coming from the food. The bowl runs on batteries, but I only need to replace them at most twice a year. There's an indicator that shows when the batteries need replacing. Installation is easy.

I've been using feeding bowls from this brand for over a decade now and never had a problem unless it was caused by the user (connection issues due to electromagnetic interference, metal, etc.). I use rechargeable lithium batteries without any issues (definitely give it a try!). Each bowl has indeed been replaced at least once in that time, but isn't that the case with any electronics (motors)? At the moment, I have three very large Maine Coons who have no trouble accessing them.

The idea is really good, the system works, but the bowl is very uncomfortable for them—they can't eat the food from the edges. Plus, you have to buy a rear cover if you have more cats. On the other hand, you should be able to set all the options from the app; there are things that only customer service can set for you, and the app could also be better.

This feeder is great in every way. I have four feeders for my four cats and it works perfectly with the app, or you can use it without the app too! I highly recommend this product! =)

At first, she had to get used to putting her head through, so I left it open for her. That took about a week. Then she kept getting startled by the noise when the flap opened, which also lasted a week. Now she patiently waits until it opens—so nice to see. I’m really happy with it. The other two cats keep looking to see why it doesn’t open for them. Funny to watch, haha. I’m thinking about buying one or two more. It’s ideal.