Top local reviews
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Great when working but doesn’t last
This would be a five star product - if only it lasted. I’ve now had three in four years, thankfully I only had to pay for the first one as they’ve all failed within warranty and Surefeed have replaced without fuss. The open/close button on the back starts to become less and less responsive, even with new batteries, until eventually it fails completely. I’m now outside the 3 year warranty period, however, and the latest one is failing in the same way the others did.
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Lifesaver products!
I've had Sure Pet microchip feeders for years and just upgraded my three spoiled boys to the Sure Pet Connect range. Fab! The set up of the hub and feeders was quick and straight forward, and I love the notifications of how much they've eaten at each feed-I make it a competition 😂 the app notifications make a meow sound too!
Crazy cat mum living the dream here!
Now stopped working after 4 yesrs
Purchased just over 4 years ago for my cat’s dry food, but has now failed - started locking open and would not close. A change of batteries did not work at all. Have just discovered that the spring in one of the battery compartments is faulty/damaged - it is almost flat therefore will not hold batteries in place. Am now using a spare one I have (was my other cat’s, but she recently passed away). Have today contacted Sure Petcare via their ‘contact us’ form so now waiting for a response.
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Cat pulling the lid off? There's a solution
Another review here says their cat learned how to pull the cover forwards and off the feeder, and so get to all the food inside. This can only happen if you've not fitted the cover correctly: behind the bar that it slots into is a little slider for you to push to one side, which locks that cover into place and prevents it from being pulled out like that.
Brilliant for my multi cat house
I have two Siamese cats. One is a very picky eater and the other hoovers up any food she can find. I had to feed them separately for ages, until I discovered this wonderful thing.
I also bought the optional back covers, as my hoover of a cat quickly worked out how to eat from the back of the other cat's bowl; and the connect hub, so my phone meows at me whenever either of them eat anything! So far, hoover cat has lost 400g, picky cat is slowly gaining weight, and I am a lot less stressed.
I
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Misleading
I mistakenly thought that I was buying a microchip feeder as the picture seemed to me to imply this.
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Good concept, poor execution.
I have 2 of these bowls for a fat cat and a cat in remission after radiotherapy who has food allergies and a sensitive stomach so have to manage their diets really carefully.
I've owned the previous version of these bowls and they all suffer from the same issue. The front of the bowl is far too wide and easily allows my cats to feed out of each others bowls, side by side. Blocking off the front makes no difference as the cats still manage to get at each others bowls. Really frustrating.
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Be careful with this advertising! It’s not as shown in the picture.
Be careful with this advertising! You are not buying the pet feeder as shown in the picture. You are buying the connection hub only. (Small green ears cat hub only)
Cat foiled the feeder in 10 days
Happily had this product for a year or so the cats could eat as they wished without the dog polishing off their food. Dog learnt to intimidate one cat into moving away but we changed it to the shortest closing setting and problem solved.
Then DISASTER new adult cat in the home, in less than a week he worked out he could just use is claws to pull the lid off forwards and off to eat the contents. Product now of no use to us :(
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Surprisingly worth the price tag, brilliant product
2 senior cats happily using after going through easy training modes (1 was hesitant at first)
Perfect to keep track of how much/often is eaten even weighing the food.
Stops the chunk (who's dieting) stealing the others special dietary food!
Well designed, simple to use/clean & no need for the trauma of trying to get them used to a collar to wear a tag like other individual feeders I found.
This is a considered purchase (2x feeders, 1xhub =£££) but works & does what I need them to do & more!
Reviews from other countries
|Belgium
distributeur de nourriture (capacité : 400 mL)
Excellent
Having three cats, two of which need special medical diets, I invested in these feeders and I'm delighted. Each cat has their own feeder and their own food, no competition, no stealing (although technically it's possible from the back). It's quiet, my cats quickly got the hang of it thanks to the training mode, and it's easy to clean. The app lets you track their meals and set portions. In short, this thing is brilliant.
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View original||Netherlands
Voerautomaat 400 ml
money down the drain
For this price, I really expected it to have a rechargeable battery, but instead you still have to use batteries, and a size that no one ever has at home. The part that hangs over the tray, in my opinion, hangs very low. My cat doesn't dare go under it, even after weeks of trying. Really a shame for such an expensive tray.
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View original||Netherlands
Voerautomaat 400 ml
Amazing
Very satisfied.
I have two cats that need special kibble, so this is ideal, but now I notice that sometimes it gets stuck.
I've had it for 5 years now.
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||Switzerland
Katzenklappe (nur mit SureFlap Hub nutzbar)
Good idea and lots of features, but unfortunately unreliable
Advantages
Customisable settings for different cats
Quick relocking is generally very practical
App with status, activity tracking, and timer control
Hub and setup are generally straightforward
Fail-safe mode available for empty batteries
Customer service responds and tries to help further
Disadvantages
Exit detection on my device is unreliable
At times, my cat couldn't get out anymore
The error only occurred from inside to outside
Restart required by removing the batteries
This review has been translated.
View original||Netherlands
Voerautomaat 400 ml
Money down the drain, unfortunately
For this price, I really expected it to have a rechargeable battery, but instead it runs on batteries—and not even a standard size, but one that hardly anyone has at home and is only sold in DIY stores.
I also find it really disappointing that the chip section can't be adjusted in height. It hangs very low, so the cats have to really crouch down to reach the food. Unfortunately, mine just won't do that, even after weeks of trying.
Such a shame :/
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View original||Spain
Comedero automático 400 ml
Don't even think about buying this feeder
Fails within a year or less. Sure will only replace it once, even if it breaks again after a few months. Look for another brand. It's a rip-off.
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||Denmark
Sæt: Kattelem Microchip & Hub
Constantly fails
8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones.
The app is also useless, as updates are delayed by several hours.
To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.
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View original||Sweden
Automatisk matare 400 ml
Doesn't close fast enough. Completely pointless.
Hi
I have two cats. One of them has this kind of feeder, but an older model, and it works perfectly. It closes quickly when she leaves. The new one I bought for my other cat, who needs veterinary food, takes much longer to close (even on the fastest setting!)
It takes more than 5 seconds before it even starts to close! The first cat learned on day one that if she queues up, she can eat the rest of the food, which is basically everything. So the new feeder is completely pointless.
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View original||Netherlands
Voerautomaat 400 ml
The wet food stays fresh all day
I've been using this feeding bowl for years. Very satisfied. I work during the day and my cat eats small amounts throughout. The food doesn't dry out in this bowl, flies can't get to it, and I don't have any issues with the smell coming from the food. The bowl runs on batteries, but I only need to replace them at most twice a year. There's an indicator that shows when the batteries need replacing. Installation is easy.
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View original||Netherlands
Voerautomaat 400 ml
I've been using this type of container for years, so in my opinion the low rating is really undeserved
I've been using feeding bowls from this brand for over a decade now and never had a problem unless it was caused by the user (connection issues due to electromagnetic interference, metal, etc.). I use rechargeable lithium batteries without any issues (definitely give it a try!). Each bowl has indeed been replaced at least once in that time, but isn't that the case with any electronics (motors)? At the moment, I have three very large Maine Coons who have no trouble accessing them.
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View original|Spain
Comedero automático 400 ml
Could be better
The idea is really good, the system works, but the bowl is very uncomfortable for them—they can't eat the food from the edges. Plus, you have to buy a rear cover if you have more cats.
On the other hand, you should be able to set all the options from the app; there are things that only customer service can set for you, and the app could also be better.
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View original||Germany
Set aus Klappe und Hub
Hub has no Wi-Fi – flap keeps losing connection
Unfortunately, the hub has to be connected to the router with a LAN cable. This means the hub needs to be close to the router, and if the cat flap isn’t nearby, the hub keeps losing connection – as a result, things like curfews or remote control just don’t work properly. For this price range, that’s simply unacceptable!
Our flap is just one floor below and there isn’t even a door between the hub and the flap – and that’s already enough for the connection to drop.
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|Germany
SureFlap Mikrochip Haustierklappe weiss (nur mit SureFlap Hub nutzbar)
The product urgently needs an update.
The product is offline more often than it's online. As long as it's offline, I can't change the curfew by phone, which really annoys me.
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||Sweden
Connect kattlucka + hub i set
Good in the end
Happy with the end result even though getting there was a bit tricky.
Order the mounting adapter straight away if you have metal in your front door, as the metal interferes with the chip reader. I first tried adding an extra air gap at the top, but eventually gave up and bought the adapter so I could cut a slightly taller hole in the door (I didn’t make it any wider).
I also received a returned item, which would’ve been fair enough if I’d been given the choice myself or got an extra discount or something like that.
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View original|Italy
It worked, but make sure you measure carefully
I’m writing this even though I don’t think you’re as silly as I am... I tried out the cat flap in my old house before moving and everything was fine. In the new place, as soon as I installed it on the glass door, I realised it stuck out too much and stopped the shutter from coming down. Even though it was clearly written not to drill or cut the cat flap, I did it anyway, and of course I ended up cutting the circuits and now it doesn’t work anymore (it doesn’t recognise the microchip).
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View original||Denmark
Kattelem Microchip (Fungerer kun med Hub)
Dead after a short time – very expensive lesson
This is really a bad cat flap. It was the first one we bought, and we seriously regret not just getting a cheap one for 100kr that has the same functions (though manual and without an app). You can actually count on the cheap one to work! Within a couple of months, this one started draining the batteries in no time. We had to buy new, very expensive batteries every week. Then it generally started acting up and locking the cats out (we had set it so the cats could ALWAYS get in).
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View original||Italy
Where’s the insulation?
I’ve just installed the cat flap.
I already had the Hub because I bought the “smart bowl”, which I have to say I was really happy with.
However, this system was installed in a newly built house with an A+++ energy rating, and it was very disappointing to discover that there’s no insulation at all. I installed several extension pieces, since my wall is 30cm thick plus the insulation layer.
Air gets into the tunnel and comes through the flap.
Terrible.
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||Sweden
Set bestående av Connect matare och hub
Brilliant!
This feeder is brilliant in every way. I have four feeders for my four cats and it works perfectly with the app, or you can use it without the app too! I highly recommend this product! =)
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