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Sneaky weight reduction
I thought I was making things up, but then reading other reviews, realised why we are going through the pack quicker- 3kg less in the bag for more or less the same price. I didn’t get a 20% pay rise this year so I am not sure why Burns think they can sneak one in for themselves. As another reviewer put it - it shows utter contempt for their loyal customer sneaking a weight reduction in under the guise of ‘new and improved’ environmental packaging. May need to change...
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Shrinking bags
Dropped from 15kg to 12kg with no reduction in price. Shrinkflation in action and not good value any more.
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Poor way for Burns to treat their loyal customers
I thought we were getting through bags quicker. They've gone from 15kg to 12kg but didn't bother to reduce the price - effectively a 25% price increase. I've used Burns for years but this contempt for their customers makes me want to look elsewhere. BTW Not ZooPlus's fault.
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Shrinkation
The bag sizes have changed from 15kg to 12kg. If you go to Burns web pages they herald their new 100% recyclable packaging clearly showing the sizes for the new as 2kg 6kg and 12kg. They do show the old packaging but greyed out and you can barely read the 2kg, 7.5kg and 15kg. Under the banner of recycling they have shrunk the pack size. So returning customers beware; sizes are much smaller than before. If they are advertised at the near same price as before you will be paying about 20% more.
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Smaller bags
This product was in 15kg bags"........... where have they gone?.