SureFlap Microchip Cat Flap Connect

You cannot fully control the flap for each pet. Specifically, you cannot have seperate in/out curfew times for each pet - such a shame because it could easily be done via a software update. Despite being able to set United Kingdom as the location, it completely failed to update the time to BST, despite the phone App having the updated time and you have to manually go into the app and alter any curfew times to start and finish an hour earlier.

An expensive product that has never worked as promised. I’ve been in contact with them for over a year, each time I tell them the problems, they keep me hanging on with promises that a new door will fix the issue. It didn’t. A whole new flap was sent. The problems persisted. They assured me it wasn’t the hub. They blamed “cat behaviour” yep! It’s MY FAULT that my cat exits & enters through the flap in a way that is so wild that their product can’t reasonably be expected to work for. Don’t buy.

Would definitely recommend this cat flap. Easy to install and free app is easy to navigate. Worth the extra money compared to other microchip cat flaps to be able to keep an eye on which cats are inside and outside. The app pushes notifications when your cat enters or leaves through the catflap.

I had this installed by a glazier into a double glazed patio door. It looks great but that was also expensive. I had a few teething troubles but the help desk was very responsive and sorted that out within days. I love that I can set the door for each cat independently. Also the tracker feature so I know who’s in and who’s out. So well designed.

I upgraded from the microchip sureflap which worked flawlessly for 9 years. Love the extra control with this connected catflapa and the ability to give remote control to my cat sitter when she needs to know the cat is in to give medication. Hub and flap easy to set up and connected first time

Just got my microchip cat flap and hub and its work perfect,its shows you movments of your cat on the app.The hub is very cute with that cat ears.

You NEED the hub otherwise buy a basic flap. Without the hub - only set indoor/outdoor access. Change - de-register and register cat/s each time individually. Certainly not practical when you want cats to stay in at night and go out during the day. and/or have different permissions depending on each cat. To top it off you need to position the hub within line of sight of the hub AND connect it to your router at the same time.....a feat nigh on impossible in most households.

Happy with the end result even though getting there was a bit tricky. Order the mounting adapter straight away if you have metal in your front door, as the metal interferes with the chip reader. I first tried adding an extra air gap at the top, but eventually gave up and bought the adapter so I could cut a slightly taller hole in the door (I didn’t make it any wider). I also received a returned item, which would’ve been fair enough if I’d been given the choice myself or got an extra discount or something like that.

I’m writing this even though I don’t think you’re as silly as I am... I tried out the cat flap in my old house before moving and everything was fine. In the new place, as soon as I installed it on the glass door, I realised it stuck out too much and stopped the shutter from coming down. Even though it was clearly written not to drill or cut the cat flap, I did it anyway, and of course I ended up cutting the circuits and now it doesn’t work anymore (it doesn’t recognise the microchip).

I’ve just installed the cat flap. I already had the Hub because I bought the “smart bowl”, which I have to say I was really happy with. However, this system was installed in a newly built house with an A+++ energy rating, and it was very disappointing to discover that there’s no insulation at all. I installed several extension pieces, since my wall is 30cm thick plus the insulation layer. Air gets into the tunnel and comes through the flap. Terrible.

This feeder is great in every way. I have four feeders for my four cats and it works perfectly with the app, or you can use it without the app too! I highly recommend this product! =)