44 reviews forSureFlap Microchip Pet Door Connect

We always had the doors and windows open for our cats but then some strays kept coming in and eating their food and spraying everywhere. So we decided to get a cat flap. Needed to be one that could read microchips so it's selective about the cats coming in. Looked like petsure was the best brand. Thought about getting the cheaper flap but I'm really pleased I got this one. I love knowing of my girls are in or out. Plus I can give access to a pet sitter too. I fitted the flap in my upvc door,easy

The flap was easy to install in the door, and the hub simple to set up via the app, then all connections and pet profiles. The curfew times work well for our cats as they are still getting used to being allowed outside. The cats were nervous of the release ‘click’ the first few times, but have quickly gotten used to it. I cannot yet speak to the battery life of the flap (having installed four Duracell batteries).

I reluctantly shelled out for this product under the impression that I could set a schedule per cat. Can't do that. Then tried to set a schedule to keep cats out once out at night (to stop them bringing dead things home). Can't do that. I had to cut a massive hole in my door, install the cat flap and the app to discover all of the above so can't return it. Now I have a reminder every night to push a button on an app to lock the cats out. Could have done that manually for 10% of that price.

The hub arrived but no cat flap!

I am so glad I brought this for my two cats. This is an upgdrade to a smaller microchip cat flap so they are more comfortable through it. The app telling me which cat is in and out is a peice of mind as when we go away we leave the cats at home with someone coming to feed them. At least we both know that they are coming back and not gone missing.

We (a professional licensed cattery), had to replace our 7yr old sureflap microchip catflap, at a cost of either £80 for the original flap or £140 for the remote (app) controlled flap, so we went for the new one. Not at all disappointed, :) I can lock my cats in from the comfort of my bed (or let them out ;) ), it's sooooooo clever and fun! Didn't NEED it at all, but goodness, do i LOVE IT!

Still the same problem since 2018. Doesn’t work in modern doors with fire protection. The chip reader works maybe 1 time out of 20 when the cat wants to come in. Going out is fine since the reader is on the inside. Good idea but the quality is too poor. For over 3200 SEK with the mounting frame, I had high hopes.

The size and stability of the flap are great. Unfortunately, you can't set the access individually for different cats, as I expected from the smaller flap. Since I regularly have foster cats who aren't allowed outside, that's a big disadvantage for me. My cats were able to break open the previous model, so the smaller flap wasn't an option. For the high price, I expected a lot more – unfortunately, for me, it's a step backwards.

8 out of 10 times, the cats' chip isn't read, even though the batteries are brand new alkaline ones. The app is also useless, as updates are delayed by several hours. To be sure the cat can get in, you have to disable the lock and use it as a manual cat flap, which you might as well have bought for 100 kr.

Unfortunately, the hub has to be connected to the router with a LAN cable. This means the hub needs to be close to the router, and if the cat flap isn’t nearby, the hub keeps losing connection – as a result, things like curfews or remote control just don’t work properly. For this price range, that’s simply unacceptable! Our flap is just one floor below and there isn’t even a door between the hub and the flap – and that’s already enough for the connection to drop.

This feeder is great in every way. I have four feeders for my four cats and it works perfectly with the app, or you can use it without the app too! I highly recommend this product! =)

I bought the SureFeed Connect without the hub at first because I wanted to get used to the feeder on its own. I got the hub a few weeks later (it’s definitely an investment!). Based on the reviews, I had a few concerns but the setup was easy. The hub is in my living room and the feeder is in the kitchen, about 8 metres apart, and it works well. We’ll see how it holds up over time. Perfect for knowing if and when the cat has eaten. However, don’t rely on the data for grams ingested.