SureFlap Microchip Cat Flap Connect

Advantages Customisable settings for different cats Quick relocking is generally very practical App with status, activity tracking, and timer control Hub and setup are generally straightforward Fail-safe mode available for empty batteries Customer service responds and tries to help further Disadvantages Exit detection on my device is unreliable At times, my cat couldn't get out anymore The error only occurred from inside to outside Restart required by removing the batteries

Happy with the end result even though getting there was a bit tricky. Order the mounting adapter straight away if you have metal in your front door, as the metal interferes with the chip reader. I first tried adding an extra air gap at the top, but eventually gave up and bought the adapter so I could cut a slightly taller hole in the door (I didn’t make it any wider). I also received a returned item, which would’ve been fair enough if I’d been given the choice myself or got an extra discount or something like that.

I’m writing this even though I don’t think you’re as silly as I am... I tried out the cat flap in my old house before moving and everything was fine. In the new place, as soon as I installed it on the glass door, I realised it stuck out too much and stopped the shutter from coming down. Even though it was clearly written not to drill or cut the cat flap, I did it anyway, and of course I ended up cutting the circuits and now it doesn’t work anymore (it doesn’t recognise the microchip).

I’ve just installed the cat flap. I already had the Hub because I bought the “smart bowl”, which I have to say I was really happy with. However, this system was installed in a newly built house with an A+++ energy rating, and it was very disappointing to discover that there’s no insulation at all. I installed several extension pieces, since my wall is 30cm thick plus the insulation layer. Air gets into the tunnel and comes through the flap. Terrible.