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Free delivery from £29 (T&C’s apply)**

Shipping and Delivery

Delivery Service Partners
Overweight Orders
Choosing Your Delivery Service Partner
Delivery Times
Frozen and bulky goods
International Shipping Costs
Basic Shipping Costs Calculator

 

zooplus delivers from a minimum order value of £15.00 (excluding shipping charges). Free delivery applies to standard orders of £29.00 or more to GB mainland addresses*.

 

Delivery Service Partners:

For most of Great Britain*, we offer you a choice of delivery service partner:

Delivery Service Provider Order Value
£15 - £19
Order Value
£19 - £29
Order Value
£29 - £39
Order Value
£39+
£4.99 £3.49 Free Free
N/A £3.99 £3.99 Free

*A minority of postcodes, including the Highlands, UK Islands, Channel Islands and Northern Ireland, do not qualify for free shipping. The exact cost of delivery is determined by your postcode. This can be checked using the tool at the bottom of this page and will also be visible before checkout.

 

Overweight Orders:

The maximum weight for any parcel we can dispatch is 31kg. Orders weighing over 31kg will be dispatched in 2 or more parcels (depending on weight). For a small minority of orders to postcodes in Great Britain where the total order value per kg is below £2, a service charge of £1.99 per additional parcel will be applied to cover additional costs. 

This service charge applies to deliveries to postcodes in Great Britain only. Different parcel charges will apply for orders to Northern Ireland & international orders. The fee will be visible before checkout.

Summary of additional parcel charges for the UK:

Delivery Location Service charge for additional parcels over 31kg
Great Britain £1.99
Northern Ireland £5.99

 

Occasionally the actual weight (gross weight) of a product can differ slightly from its nominal weight due to packaging or because manufacturers have slightly higher filling weights. We use the gross weight of the product for order weight calculation. 

 

Choosing your Delivery Partner:

By offering you the ability to select delivery partners, we aim to ensure that your parcel is delivered as efficiently as possible, in a way that suits you. The advantages of our main delivery partners are as follows:

Yodel DPD
  • Generally quickest delivery
  • Advanced notification of the date of delivery
  • Delivery on Saturday
  • Notification on morning of delivery with a 1 hour time slot
  • Free from just £29
  • Option to change date and delivery instructions "in-flight"

 

Delivery Times:

Most orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities (normally available within 1 working day from dispatch). You can also track your order via your 'my zooplus' page.

Delivery to GB mainland addresses usually takes place within the specified number of days below (excl. Sundays & Bank Holidays). This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.

Ordered on 85% of our parcels
are delivered between
Earliest Delivery Day
(when ordered before 4pm)
Monday 1-3 days Tuesday (next day)
Tuesday 1-3 days Wednesday (next day)
Wednesday 1-3 days Thursday (next day)
Thursday 1-3 days Friday (next day)
Friday 1-3 days Saturday (next day)
Saturday 2-3 days Tuesday (next week)
Sunday 2-3 days Tuesday (next week)

 

Frozen and bulky goods:

Orders that include frozen or bulky items are subject to special shipping terms and customers are advised that they may take longer to arrive than the estimated delivery times above and may arrive separately. These goods are only dispatched with special delivery service providers and are therefore not available in all countries, and you may not have a choice of delivery service provider. This information is included in the product description.

 

International Shipping Costs:

zooplus offers international shipping to the countries listed in the table at the bottom of this page at the stated shipping rates for orders weighing up to 31kg. We can deliver to military & BFPO addresses, but please be advised that all customer address and contact details must be entered correctly. Orders to these addresses may take longer than advertised.
 

International orders that are overweight (where order weighs over 31kg) will incur a service charge per additional parcel as follows: 

Delivery location Service charge for additional parcels over 31kg
Republic of Ireland £9.99
Belgium £5.99
Denmark £9.99
France £5.99
Germany £4.99
Austria £4.99
Italy £9.99
Netherlands £6.99
Spain £6.99
Balearic Islands £7.99

The fee will also be visible before checkout.

 

Basic Shipping Costs Calculator:

Country Delivery Fee Free Shipping for Orders Above Delivery Service Provider
Great Britain £4.99 £29.00 DHL , DPD , Yodel , No preference
Belgium £5.99 DHL , PostNL
Denmark £9.99 DPD , No preference
France £5.99 GLS , Chronopost , No preference
Germany £5.99 £59.00 DHL , GLS
Austria £5.99 £59.00 Österreichische Post , DPD
Ireland £9.99 DHL , DPD
Italy £9.99 Bartolini , SDA Poste Italiane
Netherlands £7.99 £99.00 PostNL
Northern Ireland £7.99 £79.00 GLS
Spain £7.99 £99.00 Correos Express , Celeritas
Balearic Islands £7.99 Correos Express , Celeritas

For further information, please contact our customer services team.