30 reviews forPetSafe Microchip Cat Flap

I bought 2 cat flaps about 2 years ago. I clearly had the same problem as some other people: recently, the cat flap started detecting my cat’s microchip randomly. So I unscrewed a few screws and removed the plastic cover in front of the sensor, and now the cat flap works again. Hope this helps.

I bought the previous model 4 years ago. The manual button that lets you select the passage type (locked, entry, exit, entry and exit) is fragile, and the clip that holds it in place broke after 18 months. Customer Service sent me a new one, which also lasted 18 months; it just broke again and now Customer Service tells me it's out of stock and the part is no longer being made. Advice: switch to the current model!!!!

Very nice product

Bought it new, and right from installation I couldn't get it to work. Both my cats' microchips are registered and recognised by the cat flap, but it just refuses to open. The pins that are supposed to unlock the door from the outside to the inside don't drop, so it's basically useless. The only option is to leave it completely open, which just turns it into a regular cat flap that doesn't keep any animals out—making it a very expensive way to do nothing.

I'm really happy with it! There are lots of cats in the neighbourhood, so it's ideal that the cat flap works with the chip. That way, no strange cats can ever come into my house. I really recommend it! My cat had to get used to it for a little while, but after that it went well. She was able to go through it on her own easily within just two days.

The opening time is too long, which lets other cats come inside as well. Even after six months, my cat is only detected once after programming the chip. After that, not anymore. So, poor quality.

The batteries run out super quickly (even branded ones) and now it doesn't work at all after just one year! And this is the second one! Avoid this model.

Doesn't work anymore, only opens the door once out of 20 times. The device is still under warranty but the Zooplus website is holding things up and not honouring the warranty. I am very dissatisfied. In the middle of a heatwave, my pets are stuck outside!

The system works maybe one time out of twenty, so our cat can’t get out and we’re even worried that the entry system, which is working for now, might stop working too. I really don’t recommend it at all!

I ordered the cat flap along with the recommended tags, supposedly often bought together. After trying to register the tags, I contacted customer service who told me the products weren’t compatible because they’re from different brands! And they don’t sell compatible tags… nor a cat flap that works with the tags…

The cat flap detects the microchip when my cat comes near, but it doesn’t unlock. Very disappointed with this purchase.

It’s terrible. The microchip function is useless because the pins that are supposed to lock it don’t lock properly. Even when it’s fully locked, my cat can still force it open. So now I’m stuck with a regular cat flap in my door.

Has been working flawlessly for my two cats for 5 years already.

Closing takes more than 45 seconds, which gives other cats enough time to get in.