1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract
within 14 days of delivery, without being obliged to state any reasons.
To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail, telephone, or fax to:
Fax: +44 0870 964 0011
E-mail Contact
Telephone: +44 0870 964 0010
Fax: +44 0870 964 0011
Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays).
Please note: Call costs will vary according to the provider and the length of the call.
If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation.
With the exception of orders from Germany and Austria we must request that you to return goods at your own cost.
You will find all the documents necessary for returning goods together with the delivery note in the parcel. For the return address please contact our customer service for further details.
If the goods arrive damaged, please contact zooplus for a full refund. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform our customer service within the first 2 days of arrival, of faulty goods or goods damaged in transit.
Your statutory rights as a customer are not affected by any of these conditions.
2. Conclusion of the contract
Before submitting your order, step 5 of the ordering process ("Preview") offers you the chance to check all the details again (e.g. name, address, payment method, and items ordered) and make changes if necessary.
Once you have gone through the ordering process at zooplus.co.uk by entering the details as prompted, you make a binding offer to purchase the goods from zooplus AG by clicking on the button "Place order" in the section "5 Preview".
This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract.
The details of your order are electronically stored. If you would like a printed copy, you can print out the "Order confirmation" which appears on your screen once you have submitted your order. If you have provided us with your e-mail address then you will also receive all the relevant details of your order by e-mail, which you can then print out directly.
3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.
Within the United Kingdom, we deliver to England, Scotland, Wales, and Northern Ireland. We do not deliver to the Channel Islands. We invite customers from the Republic of Ireland to visit our dedicated shop at http://www.zooplus.ie.
We also offer international shipping to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland (Republic), Italy, Luxemburg, The Netherlands, Poland, Spain (Mainland) and Spain (Balearic Islands), and Sweden.
Our deliveries are made with the delivery service GLS and its relevant partners or DHL and its relevant partners.
After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive.
Trade or wholesale orders cannot be accepted.
4. Prices and delivery costs
Within the UK, all prices are inclusive of any applicable VAT and carriage, postage and packaging if the total order value is in excess of £29.00. For all orders less than £29.00 we will charge an additional shipping fee of £2.90. For international shipping rates, please click here.
Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.
5. Reservation of ownership
All goods remain unqualified property of zooplus AG until payment has been received in full.
6. Payment, coupons, due date, failure to pay
Payment for goods is to be made by Visa, Mastercard, or American Express credit card, SOLO debit card, or by using our online bank transfer facility. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.
Your credit or debit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
7. Identity of the contracting partner
Any contract entered into is concluded with zooplus AG unless specifically stated otherwise.
zooplus AG
Eichenweg 4 a
85774 Unterföhring
Germany
Phone: +44 0870 964 0010
Fax: +44 0870 964 0011
Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays).
Please note: Call costs will vary according to the provider and the length of the call.
zooplus.co.uk is the trading name of zooplus registered in Germany,
company number
München HRB 125080
VAT ID: DE 200164421
Executive Board
Andrea Domogalla
Dr. Cornelius Patt
Guido Bienhaus
Florian Seubert
8. Miscellaneous
The terms and conditions of this contract are in accordance with German law, excluding UN-commerce law, even when ordering from or delivering to a country other than Germany. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.
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