For most of the UK*, we offer you a choice of delivery service partner and free delivery on orders of £29 or more, as follows:
Orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities, active from 2-3 days after dispatch.
Choosing your Delivery Partner:
By offering you a selection of delivery partners, we aim to ensure that – whatever you order and wherever you are – your parcel reaches you in the most efficient way possible.
The main advantages of our standard delivery partners are as follows:
| Yodel | DPD |
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Please note that for some deliveries, such as frozen or bulky goods or remote areas, we automatically select a partner who is best suited to handling your parcel(s) and so are not always able to offer you a choice.
Delivery Times:
Delivery to UK mainland addresses usually takes place within the specified number of days below (excl. Sundays & Bank Holidays). This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.
| Ordered on |
85% of our parcels are delivered between |
Earliest Delivery Day (when ordered before 4pm) |
|---|---|---|
| Monday | 1-3 days | Tuesday (next day) |
| Tuesday | 1-3 days | Wednesday (next day) |
| Wednesday | 1-3 days | Thursday (next day) |
| Thursday | 1-3 days | Friday (next day) |
| Friday | 1-3 days | Saturday (next day) |
| Saturday | 2-3 days | Tuesday (next week) |
| Sunday | 2-3 days | Tuesday (next week) |
Frozen and bulky goods are subject to special shipping terms and customers are advised that these items may take longer to arrive than the estimated delivery times above and may arrive separately. These goods are only dispatched with special delivery service providers and are therefore not available in all countries. This information is included in the product description. We apologise for any inconvenience.
Shipping Costs:
zooplus offers International shipping to the countries listed in the table below. However, we are unable to ship to Military Addresses, and apologise for any disappointment. Should you require any further information, please feel free to contact our Customer Service Team.
*A minority of GB postal codes, the Highlands, UK Islands, Channel Islands and Northern Ireland do not qualify for free shipping. The exact cost of delivery is determined by your Postal Code: This can be checked using the tool below and will also be visible before checkout.
