Veterinary Medicines

Here at zooplus we care about the well-being of your pet and carry an extensive range of suitable anti-parasite treatments, including spot-on treatments, flea sprays, collars and other accessories, to help rid your pet and home of fleas, ticks and biting lice. Flea infestation can happen in even the cleanest of homes and most cats and dogs will get the occasional flea. These pesky little critters can go unnoticed until there is a nasty infestation. Flea bites can make your pet itchy and cause discomfort, and even health issues if left untreated.

SQP:

Ashley Jones
Email: medicines@zooplus.co.uk
Tel: 01234 430366

Our range of antiparasitics products will be soon available.

Your vet can advise you on suitable products and you can find out more about the veterinary medicine you have selected by visiting the Veterinary Medicines Directorate where you can find up-to-date fact sheets on all authorised veterinary medicines. As with all medicines, it is essential to read all labels, packaging and other information about the risks and side-effects before treating your pet. And remember to treat your home and pet bedding as well as fleas do not need a host to survive.

zooplus is authorised to sell NFA-VPS veterinary products. These licensed products do not require a prescription; but we are required by law to check whether the product you have selected is appropriate for your pet. When you add a NFA-VPS veterinary medicine product to your basket a pop-up window will appear and you will be asked to provide some details about your pet to check that you have chosen the right product.

About Veterinary Medicines:

Buying authorised veterinary medicines

As a pet owner you’ll want to be sure that the medicines you’re giving your pet are safe, effective and legal. Buying your veterinary medicines from us, a VMD-accredited internet retailer, you can be sure that:

  • We are a retailer authorised to sell veterinary medicines
  • We only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and effective when used as directed.

We are approved by the Veterinary Medicines Directorate (VMD) for the retail supply of NFA-VPS veterinary medicines by a suitably qualified person (SQP). Our premises approval number is: 2038142. You can check our approval on the VMD’s website here or by contacting the VMD directly.

Registered Qualified Person

Our registered qualified person with responsibility for the supply of veterinary medicines classified as NFA-VPS is Ashley Jones (QC-SQPS). You can verify that Ashley Jones is a SQP by checking AMTRA’s list of SQPs here. For more details about SQPs, click here.

Our registered business address:

zooplus
Carbon 207
Siskin Drive
Middlemarch Business Park Coventry
CV3 4FJ
medicines@zooplus.co.uk

The Veterinary Medicines Directorate (VMD)

The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply.

The Accredited Internet Retailer Scheme (AIRS)

In 2012 the VMD set up the Accredited Internet Retailer Scheme (AIRS) in response to the public’s concerns about buying veterinary medicines online. We are accredited under the Scheme. You can learn more about the work of the VMD and AIRS here.

Authorisation and classification of veterinary medicines:

Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised as it will include English language labelling that it’s important that you read and understand. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats:

  • Vm 04321/4001
  • Vh 05467/4007
  • EU/1/99/099/001-001

Alternatively, the product may include a statement "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations -Exemptions for small pet animals" or similar on the label and packaging.

There are four classifications of authorised veterinary medicines:

  1. Prescription-only Medicine –Veterinarian (abbreviated to POM-V)
  2. Prescription-only Medicine –Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS)
  3. Non-Food Animal –Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS)
  4. Authorised Veterinary Medicine –General Sales List (abbreviated to AVM-GSL)

You can use the VMD’s Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options. Each product has a Summary of Product Characteristics (SPCs) that tells you all about the medicine. For more information visit the VMD’s Product Information Database here.

What to do if your pet suffers an adverse reaction:

No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely. If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using the form available here.

Complaints about veterinary medicines:

If you have a complaint about the quality of a veterinary medicine please contact us on 01234 430366 or at medicines@zooplus.co.uk in the first instance. However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD at postmaster@vmd.defra.gsi.gov.uk. Please note that the VMD will only consider complaints about veterinary medicines, not about service, delivery or cost and not about non-medicinal products.

Disposal of veterinary medicines:

You can dispose of all NFA-VPS and AVM-GSL veterinary medicines in your household refuse. Please see VMD disposal guidelines.