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Shopping help

Shopping at zooplus - Easy-Safe-Quick

Online shopping at zooplus is extremely easy, quick and comfortable. Plus, the SSL encryption mechanism guarantees a secure payment process.

The ordering procedure is as follows:

1) Selecting a product and placing it in the shopping cart. Please choose the product you are considering from our website and place it in the shopping cart. You can do so using the shopping lists as shown below:

zooplus cart

Besides, every product has a separate, detailed description with an enlarged picture where you can also place the items you wish to purchase in the shopping cart:

zooplus cart

After you have placed a product in the shopping basket, you will be able to see it on the shopping cart page. The Shopping Cart icon can be found at the top left-hand side of every page. That way you can always check to see how many articles you have added to your shopping cart so far. While offering you the chance to continue shopping, the shopping cart page allows you to change quantities of the products currently contained in your shopping cart.

Of course, all the products which have been placed in the shopping cart can be removed anytime. You are in no way obliged to buy the products chosen. Now you can continue shopping and select further products. You can check the shopping cart anytime by clicking on "GO BUY IT".

2) Shopping cart - item quantities, coupons and the checkout process.

The Shopping cart is where you store items you intend to buy. When you find what you want (or what you might want) click the "BUY" button on the item's product information page.

If you want to buy multiple quantities of an item, you can change the number in the Qty. box and click the "CHANGE" button that appears to the right of any item. If you prefer not to purchase a product, just click the "REMOVE" button. You can also find the total price and the shipping fees here.

Have you received a zooplus coupon as a present?

Enter the voucher's claim code into the "coupon" field on the "Shopping Cart" page and click the "redeem" button. To avoid complications, please check the code's exact spelling and format (e.g. use of capital and lower case letters).

Your voucher's value is now immediately deducted from the total charge and displayed as savings on the "Shopping Cart" page. Please read the terms and conditions accompanying your voucher. These include information about its expiration date, and may stipulate a minimum order value, etc. Please consider that we can only accept one voucher per order placed. Payments in the form of cash or subsequent deductions are not possible.

You can always check your shopping cart by clicking the button "GO BUY IT", which can be find on the top left-hand side of the website.

zooplus cart

Of course, you can switch between the shopping cart and the store anytime while shopping and change quantities of the products you have chosen.

After you have finished shopping, please click the "PROCEED TO CHECKOUT" button at the bottom of the page.

3) Your registration with zooplus

After you have decided to buy the selected products, please proceed to checkout. Here you can enter the order and payment details and complete the transaction.

However, before submitting an order, customers who are already registered should sign in by entering their e-mail addresses and personal passwords.

New customers should select the field "New customer", enter their e-mail addresses and click the "REGISTER" button in order to proceed to the online order form.

zooplus cart

4) Submitting an order

We suggest that all clients choose a personal password while registering with zooplus. That way it is not necessary to re-enter all your information each time you order.

zooplus cart

Now you can enter your delivery and billing address and payment details on our order form.

The personal data you submit to zooplus will not be passed on to any unauthorised third parties outside the company. For transferring data, zooplus uses the so-called SSL security system (secure socket layer) together with an 128-bit encryption. This technology offers the best possible security and is also used by all major high street banks, to protect all online banking data.

For your security only the last digits of your credit card number are indicated on the form after you have provided the payment details.

In order to complete the transaction, just click the "NEXT" button, check the data and submit your order. Now your order details and address and payment data will be transmitted to zooplus. The products you have chosen will be delivered to you within 3-5 working days. We hope you felt good ordering with us!

Shopping at zooplus - Easy-Safe-Quick