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Information about Acana and Orijen

 

Dear Customers,

Recently we made the decision to cease our collaboration with our suppliers, Champion Petfoods, who manufacture the brands Acana and Orijen. The satisfaction of pets and their parents is the number one driver behind all of our decisions and at zooplus we aim to offer you the best brands at the right prices with a great shopping experience every day. However, with Orijen and Acana, we have reached a stage in our collaboration where we are no longer able to respect this commitment towards our valued customers. As a result, we will be removing both brands from our shop.


We regret that we can no longer offer Acana and Orijen, but we are delighted to introduce you to these premium, high quality alternatives:

 

             

 


Our customer care team is always happy to help. Feel free to contact us.


Frequently asked questions

Why are Acana and Orijen no longer available at zooplus?

The current business situation between zooplus and Champion Petfoods is preventing us from honouring our commitment of selling the the best brands at the right price. 


How long will zooplus continue to offer Acana and Orijen?

We estimate that most products will be out of stock by mid-February.


My pet loved Acana/Orijen products, and I’d like to keep ordering at zooplus...

Although we are discontinuing these brands, we are excited to introduce you to alternative brands perfectly suited to you and your pet's needs.


What are the alternative brands I can give to my pet?

Our customers are free to buy alternative products and our customer care team are available to provide you with information about pet nutrition. Both Purizon™ and Wolf of Wilderness™ brands are very popular alternatives with our customers. 


Will zooplus change their mind and re-list Acana and Orijen products soon?

This decision is not expected to change, given that this collaboration will no longer allow us to satisfy our customers’ needs. However, if the situation does change we’d be open to reviewing our decision and to re-list both brands, continuing our 10 year collaboration.


Did Champion Petfoods decide to stop collaboration with zooplus?

After careful consideration we took the decision to stop offering their products on our website.