Sturdy, quality product
Initially I had a probem with the assembly of this product and gave up after 2 hours of puzzling over it. After sleeping on the problem, I have had another attempt and E U R E K A (! ! !) I have managed to complete the assembly of the cat tree.
On the diagram it is indicated that the 3 bolts used in the base have a shorter thread at one end and longer thread at the other end. This is very deceiving and incorrect. It would be great if you could add to the details on your website a 'trouble-shooting' assembly addendum. It would help your customers enormously if you could state the 3 bolts to be used on the base have an EQUAL AMOUNT OF THREAD at either end (unlike the bolts shown in the instruction sheet). For most people this would suffice I think and save a couple of hours of sweat.
Apart from the drama involved in assembling this item, the product is great and just what I have been looking for for a while now. My huge Maine Coon boys had a good old rampage on it this morning. I have the indoor version, bought from yourselves, and it too is fab and able to withstand the beating up it get from big cats. Pricier than some cat trees but well worth it if you need a particularly sturdy product.